Mr. Keion Payne
Toronto,ON
Summary
Dedicated and results-driven professional with a strong background in customer service, logistics, and client-focused teamwork. Proven ability to provide exceptional customer support while optimizing operational efficiency. Excels in fast-paced, deadline-driven environments. Adept at aligning with company goals and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Canadian Linen & Uniform Services
Toronto
12.2022 - 01.2024
- Managed designated route, ensuring timely delivery and pickup of uniform and linen products to meet customer demands.
- Achieved 90% on-time delivery rate, consistently meeting or exceeding customer expectations.
- Demonstrated strong attention to detail in maintaining accurate inventory levels and order fulfillment
- Collaborated with sales team to identify upselling opportunities, resulting in 15% increase in revenue from existing clients.
Central Station Agent
Api Alarm Inc
07.2021 - 03.2022
- Monitored security alarm systems, promptly responding to alarms and dispatching appropriate resources when necessary
- Achieved 96% alarm response accuracy rate, minimizing false alarms and increasing client satisfaction
- Conducted routine system checks and troubleshooting, reducing downtime and enhancing system reliability
- Collaborated with law enforcement and emergency services to ensure timely and efficient responses to alarms.
Warehouse Picker
Aspect Retail Logistics
11.2020 - 06.2021
- Efficiently picked and packed orders, ensuring accurate and timely delivery to retail stores.
- Trained and mentored new employees, ensuring seamless onboarding process
- Rotated between various jobs to pack items, load pallets, and hand wrap skids.
- Consistently met daily production goals in fast-paced environment with minimal errors.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
Customer Service Advisor
Concentrix
01.2020 - 05.2020
- Provided exceptional customer service for leading telecommunications company, resolving customer inquiries and issues.
- Consistently exceeded daily call quotas, maintaining 95% customer satisfaction rating
- Utilized strong communication skills to explain complex technical issues to non-technical customers.
- Collaborated with cross-functional teams to address customer concerns and provide effective solutions.
Education
Academic & Career Entrance (ACE) -
George Brown College
Toronto, ON05.2024
Skills
- Ability to adapt successfully to changing situations & environments
- Interpersonal Communication skills
- Self-motivated to accomplish goals and meet deadlines
- Established ability to work well in team environment
Languages
English
Timeline
Customer Service Representative
Canadian Linen & Uniform Services
12.2022 - 01.2024
Central Station Agent
Api Alarm Inc
07.2021 - 03.2022
Warehouse Picker
Aspect Retail Logistics
11.2020 - 06.2021
Customer Service Advisor
Concentrix
01.2020 - 05.2020
Academic & Career Entrance (ACE) -
George Brown College
Similar Profiles
DESMOND REAGANDESMOND REAGAN
Account Executive at Canadian Linen & Uniform ServicesAccount Executive at Canadian Linen & Uniform Services
Amanjot SinghAmanjot Singh
Maintenance Engineer at Canadian Linen & Uniform ServicesMaintenance Engineer at Canadian Linen & Uniform Services
Joshua PaquetteJoshua Paquette
Sales Associate at OSL Retail Services IncSales Associate at OSL Retail Services Inc