Mrinal Thapa
Welland
Summary
Motivated Insurance Sales Broker with extensive sales and customer service experience, seeking a position at . With a strong background in communication and problem-solving, I am eager to leverage my experience to achieve sales target for the organization resulting in seamless customer satisfaction.
Overview
8
8
years of professional experience
Work History
Insurance Broker - Sales
Scoop Insurance
05.2024 - Current
- Proactively sought out new customers and developed relationships to increase sales of home and auto insurance policies.
- Conducted in-depth consultations with clients to assess their individual needs and recommend customized insurance solutions.
- Consistently met or exceeded sales targets, maintaining high conversion rates and customer satisfaction scores.
TECHNICAL SUPPORT ADVISOR
Concentrix
05.2023 - 05.2024
- Demonstrated strong interpersonal skills when interacting with customers over back-to-back phone calls.
- Effectively communicated technical concepts to diverse audiences, translating complex information into clear accessible language.
- Developed strong product knowledge and adapted as per the problem solving needs.
WAREHOUSE ASSOCIATE
Book Depot
10.2022 - 04.2023
- Collaborated effectively as a team player within a large-scale, fast paced book logistics organization.
- Recognized as a top-performing part-time employee who achieved exceptional benchmark results.
LEAD SHIPPER
Next Supply
05.2022 - 09.2022
- Oversaw daily shipping operations of heavy plumbing equipment and pipes for 30 trucks, ensuring timely and accurate fulfillment of customer orders.
- Supervised a team of 5 loaders, ensuring efficient and safe loading of equipment onto trucks while adhering to established protocols and safety guidelines.
- Conducted regular inventory checks and managed stock on hand at the end of each shift to maintain accurate records of available inventory.
DSD RECEIVER
Walmart
09.2021 - 04.2022
- Facilitated the processing of reclaims and returns to vendors and warehouse for credit.
- Recorded DSD invoices into SMART inventory system for prompt record keeping.
- Supervised the entire store warehouse during my shift. Managed space effectively in the warehouse.
FRONT OFFICE ASSOCIATE
Hyatt Regency
05.2018 - 06.2020
- Shift In-Charge at a 509-room flagship hotel, I ensured seamless operations for guest arrival, room assignment, and departure.
- My responsibilities included cash register balancing, folio maintenance, and future cash flow planning.
- Excelled as a top-up seller of rooms and services and achieved the highest guest enrollment into the World of Hyatt loyalty program for the 2019-2020 period.
FRONT DESK ASSOCIATE
Oberoi Rajvilas
06.2017 - 10.2017
- As a Concierge at a 5-star hotel, I ensured a welcoming arrival experience for guests at a 32-acre property featuring 71 rooms.
- Acted as a one point shop for all the elite guests.
Education
PGDM - Beverage Business Management
Niagara College
04.2023
PGDM - Artisan Distilling
Niagra College
04.2022
Bachelor of Science - Hospitality and Hotel Administration
Dr. Ambedkar Institute of Hotel Management
05.2016
Skills
- Customer Service
- Adaptability
- Sales and marketing
- Product Launching
- Problem Solving
- Teamwork and collaboration
- Excellent communication and interpersonal skills
- Microsoft Office
Timeline
Insurance Broker - Sales
Scoop Insurance
05.2024 - Current
TECHNICAL SUPPORT ADVISOR
Concentrix
05.2023 - 05.2024
WAREHOUSE ASSOCIATE
Book Depot
10.2022 - 04.2023
LEAD SHIPPER
Next Supply
05.2022 - 09.2022
DSD RECEIVER
Walmart
09.2021 - 04.2022
FRONT OFFICE ASSOCIATE
Hyatt Regency
05.2018 - 06.2020
FRONT DESK ASSOCIATE
Oberoi Rajvilas
06.2017 - 10.2017
PGDM - Artisan Distilling
Niagra College
Bachelor of Science - Hospitality and Hotel Administration
Dr. Ambedkar Institute of Hotel Management
PGDM - Beverage Business Management
Niagara College
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