Mrinal Tewatia
Ottawa,Canada
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
KITCHEN MANAGER
Chipotle
Ottawa, Canada
12.2022 - Current
- Ensured food quality by cooking and prepping food to order while adhering to kitchen procedures.
- Monitored food waste and inventory levels, proactively resolving food quality issues to maintain standards.
- Fostered a strong team dynamic between back-of-house and front-of-house Crew to enhance operational efficiency.
- Trained and developed Crew members to prepare them for future roles as Kitchen and Service Managers.
- Communicated effectively with Crew to ensure exceptional customer service and optimal throughput.
- Managed crew breaks, shift changes, shift meetings, and line schedules to maintain smooth operations.
- Uphold food safety standards by ensuring food was served at correct temperatures, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and related policies.
- Maintained an organized and clean line and reach-in cooler to support operational efficiency.
- Monitored kitchen equipment, ensuring proper maintenance and prompt repair of malfunctioning units.
- Ensured the kitchen and all crew members adhered to safety guidelines to prevent injuries or accidents.
- Completed Material Safety Data Sheets (MSDS) and followed First-In, First-Out (FIFO) inventory rotation protocols.
- Resolved customer incidents, working diligently to ensure positive customer experiences.
- Assisted with office administration tasks, including banking, cash handling, and office paperwork.
- Troubleshot back-of-house computers and POS systems to maintain seamless operations.
- Supported the execution of marketing promotions to drive customer engagement and sales.
Warehouse Worker
Brewers Distributor Ltd
05.2022 - 06.2024
- Managed inventory of various beers, including receiving, stocking, and organizing products.
- Ensured accurate picking and packing of orders for timely distribution.
- Maintained a clean and organized warehouse environment to facilitate smooth operations.
- Demonstrated comprehensive knowledge of different beer brands, types, and characteristics to assist customers effectively.
Education
Diploma - Website Development and Internet Applications
Algonquin College
Ottawa, ON04.2023
Skills
- Food safety
- Kitchen management
- Inventory control
- Staff training
- Equipment maintenance
- Customer service
- Operational efficiency
- Problem-solving
- Team collaboration
- Time management
- Effective communication
- Conflict resolution
- Quality assurance
- Cash handling
- Customer feedback handling
Certification
- Food Handler Certification (FS1), 09/28
- Food Serve, 06/29
- Smart Serve, 29
Availability
Full-time, 40
References
References available upon request.
Timeline
KITCHEN MANAGER
Chipotle
12.2022 - Current
Warehouse Worker
Brewers Distributor Ltd
05.2022 - 06.2024
Diploma - Website Development and Internet Applications
Algonquin College
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