Mrinal Chadha
Montréal
Summary
Reliable and proactive Administrative Assistant with 3+ years of experience in supporting daily office operations, managing schedules, organizing documentation, and delivering excellent customer service. Proficient in Microsoft Office Suite, Google Workspace, and email/calendar tools. Skilled in handling confidential records, coordinating teams, and maintaining organized work environments. Quick learner with a strong work ethic, available for full-time work in hybrid or in-office roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Assistant
Pizza Pizza
12.2021 - Current
- Supervise shift operations including staff scheduling, inventory tracking, and order processing.
- Prepare sales and shift reports; maintain internal documents.
- Train new staff and handle customer escalations with professionalism.
- Coordinate store functions and ensure compliance with operational policies.
Administrative Team Supervisor
IO Solutions
04.2024 - 12.2024
- Managed scheduling, call logs, and administrative coordination for call center teams.
- Prepared Excel reports and maintained documentation for internal reviews.
- Communicated with teams across departments to ensure timely task completion.
Administrative & Customer Support Intern
The Digital Hacker
12.2023 - 05.2024
- Responded to client inquiries via email/chat and supported document formatting.
- Updated spreadsheets and maintained organized digital records.
Education
Diploma - E-commerce & Online Business Management
Trebas Institute
08.2023
Bachelor of Business Administration & Diploma - International Business
JIMS
08.2018
Skills
- Office Administration & Scheduling
- Document Management & Data Entry
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Google Workspace (Docs, Sheets, Gmail)
- Email & Calendar Tools (Outlook, Gmail, Zoom, Teams)
- CRM Systems (HubSpot, Salesforce, Zoho – learning in progress)
- Customer Communication & Support
- Typing Speed: High Accuracy
- File & Record Management
- Inventory, Reports & Shift Coordination
- Staff management
- Workplace safety
- Employee training
- Cash handling
Languages
English – Fluent
French – Basic (Learning – Duolingo)
Certification
- Microsoft Excel – LinkedIn Learning
- Google Workspace Essentials – Coursera
- Email Etiquette – Alison
- CRM Tools Training – Ongoing (HubSpot, Salesforce, Zoho, Freshdesk)
Timeline
Administrative Team Supervisor
IO Solutions
04.2024 - 12.2024
Administrative & Customer Support Intern
The Digital Hacker
12.2023 - 05.2024
Operations Assistant
Pizza Pizza
12.2021 - Current
Bachelor of Business Administration & Diploma - International Business
JIMS
Diploma - E-commerce & Online Business Management
Trebas Institute
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