Mrinal Ashok
Lake Louise
Summary
An optimistic, accommodative and smart-working individual with effective leadership skills. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A quick learner with a lot of passion towards hospitality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food & Beverage Outlet Supervisor (Walliser Stube)
Fairmont Chateau Lake Louise
05.2024 - Current
- Lead, motivate, and train a tenured team of servers, bartenders, and assistant servers ensuring the highest levels of guest service and operational efficiency
- Manage guest interactions by addressing inquiries, resolving complaints, and maintaining a high end dining experience for the clientele
- Proactively handle special requests and anticipate guest needs to exceed expectations
- Oversee daily operations ensuring smooth coordination between front-of-house and back-of-house teams
- Ensure food and beverage quality, presentation, and adherence to service standards
- Maintain accurate inventory levels and place orders for a beverage list having almost 600 wine labels
- Responsible for employee engagement & providing recognition through incentives
Restaurant Supervisor
The Juniper Hotel & Bistro
05.2023 - 05.2024
- Overseeing daily restaurant operations to ensure smooth functioning
- Monitoring inventory levels and ordering supplies as needed
- Training new employees on restaurant policies, procedures, and service standards
- Handling customer inquiries, complaints, and feedback in a professional and timely manner
- Managing cash handling procedures and ensuring accuracy in transactions
- Monitoring expenses and controlling costs to maximize profitability
- Ensuring staff are knowledgeable about menu offerings and can effectively communicate them to customers
- Providing leadership and direction to the restaurant team
- Assisting in the development and implementation of restaurant policies and procedures
Server
The Pickle Barrel
09.2022 - 04.2023
- Serving guests, ensuring guest satisfaction and assisting the expeditor
- Recommended food and beverage options based on the guest's preferences
- Responsible for bar set up and dispensing drink orders
- Handling billing and payment processing
Server (SWEP)
The Vermillion Room - Fairmont Banff Springs
05.2022 - 09.2022
- Performed opening duties to ensure smooth operation of the restaurant, such as polishing cutlery, setting up the wine station and filling up side stations
- Provided exceptional level of service and was recognized by the manager for receiving excellent feedback from guests
- Responsible for closing dinner checks and cash out procedures
- Served during breakfast, brunch, and dinner service
Voyage - Management Trainee Program (Food & Beverage)
The Ritz-Carlton by Marriott
07.2019 - 01.2021
- Responsible for brand standards and COVID protocols
- Shadow and assist experienced food and beverage managers in their daily duties and responsibilities
- Rotate through different departments within the food and beverage division, including kitchen, restaurant, bar, banquet, and catering operations
- Responsible for rostering and allocations
- Gain insights into effective leadership, decision-making, and problem-solving techniques
- Assist departmental managers and staff in executing day-to-day operations and addressing operational issues
- Ensure customer engagement and satisfaction
- Responsible for driving footfall and revenue for the Rooftop Lounge and Bar
Tasting Room Associate
Sula Vineyards Pvt. Ltd.
05.2018 - 11.2018
- Guiding guests through wine tastings, explaining the characteristics of each wine and offering tasting notes
- Pouring wine samples and ensuring that guests adhere to responsible drinking practices
- Developing a comprehensive understanding of the vineyard's wine offerings, including grape varietals, production methods, and flavor profiles
- Upselling premium wine selections, merchandise, or tasting experiences to enhance guest satisfaction and increase revenue
- Monitoring inventory levels of wine and merchandise and replenishing as needed
Education
Graduate certificate - Hospitality & Tourism Operations Management
Fanshawe College
London, ON04.2023
Bachelor of Hotel Management -
WGSHA
Manipal, India04.2019
Skills
- Conflict management
- Accommodative
- Team management
- Presentation Skill
- Effective communication
- Inventory management
Certification
- Wine & Spirits Education Trust (WSET) Level 2
- Wine Fundamentals Certificate Level 1 and Level 2 (International Sommelier Guild)
- Health & Safety Committees and Representatives certification
- Certified in Standard First Aid & CPR/AED Intermediate level
- Pro serve certification
- Food Handlers Safecheck Advanced Food Safety Certification
Timeline
Food & Beverage Outlet Supervisor (Walliser Stube)
Fairmont Chateau Lake Louise
05.2024 - Current
Restaurant Supervisor
The Juniper Hotel & Bistro
05.2023 - 05.2024
Server
The Pickle Barrel
09.2022 - 04.2023
Server (SWEP)
The Vermillion Room - Fairmont Banff Springs
05.2022 - 09.2022
Voyage - Management Trainee Program (Food & Beverage)
The Ritz-Carlton by Marriott
07.2019 - 01.2021
Tasting Room Associate
Sula Vineyards Pvt. Ltd.
05.2018 - 11.2018
- Wine & Spirits Education Trust (WSET) Level 2
- Wine Fundamentals Certificate Level 1 and Level 2 (International Sommelier Guild)
- Health & Safety Committees and Representatives certification
- Certified in Standard First Aid & CPR/AED Intermediate level
- Pro serve certification
- Food Handlers Safecheck Advanced Food Safety Certification
Graduate certificate - Hospitality & Tourism Operations Management
Fanshawe College
Bachelor of Hotel Management -
WGSHA
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