MRINAAL NAGPAL
North York,Ontario
Summary
Analytical Software Engineering Intern commended for outstanding knowledge of software development lifecycles. Outgoing individual committed to finding simple solutions to complicated problems and forming excellent working relationships. Passionate about learning new technologies and concepts. Successful at using programming technologies such as Java, MySQL and .Net to develop code. Disciplined and reliable professional with excellent critical thinking skills and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Collections Officer
Ontario Finance Ministry
Toronto, ON
01.2024 - Current
- Analyzed customer credit reports to determine an appropriate course of action for delinquencies.
- Conducted skip tracing to locate and contact debtors who had moved or changed phone numbers without notifying the company.
- Generated monthly reports on collection activities, aging receivables, bad debt write-offs, and other metrics as required.
- Reviewed legal documents such as summonses, complaints, judgments, liens, garnishments and bankruptcy filings related to delinquent accounts.
- Worked closely with internal departments such as sales, accounting, legal., to resolve complex issues related to collections matters.
- Used variety of automated systems to locate and monitor overdue accounts.
Technical Support Representative
Rogers Communication
Toronto, ON
11.2022 - 06.2023
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Identified potential areas for improvement in existing products or services.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Demonstrated advanced product knowledge to solve customer issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Software Intern
Sound Antidote
Toronto, ON
01.2022 - 09.2022
- Developed, tested, and maintained software applications in accordance with specified requirements.
- Created applications using HTML, CSS, JavaScript, and other programming languages.
- Wrote unit tests to verify the accuracy of each feature before deployment.
- Designed front-end and back-end solutions for test-driven development.
- Developed object-oriented web applications using C# programming language.
Education
Associate of Applied Science - Computer Programming And Analysis
08-2024
Skills
- QA Testing
- Code Reviews
- Application Design
- Technology Integration
- UI/UX
- C
- C#
- Java
- HTML,CSS,Javascript,Angular
- SQL,MySql,MongoDB
- Python
- React
- Swift
- API Design
- Web Development
- Project Coordination
- Machine Learning
- Git
- Troubleshooting
- Business Development
- Object-Oriented Programming
- Technical Documentation
- Performance Optimization
Certification
- Https://www.hackerrank.com /certificates/91ae1351b7c9 COMPUTER PROGRAMMING HACKERRANK PYTHON CERTIFICATE April 2022
- Https://www.hackerrank.com /certificates/95b5c7c94549 PROGRAMMING HACKERRANK PROBELM SOLVING BASIC February 2022 Licenses & Certifications
- GOOGLE AD CERTIFICATION - Google April 2021
- GOOGLE AD CERTIFICATION COURSE - Google Ads
- HARVARD UNIVERSITY March 2021 02d66de8- e1f8-4984-8db6-96fa080ba00 Coding CS50 - Harvard University • Major in Computer Science
References
References available upon request.
Timeline
Senior Collections Officer - Ontario Finance Ministry
01.2024 - Current
Technical Support Representative - Rogers Communication
11.2022 - 06.2023
Software Intern - Sound Antidote
01.2022 - 09.2022
Seneca College - Associate of Applied Science, Computer Programming And Analysis
- Https://www.hackerrank.com /certificates/91ae1351b7c9 COMPUTER PROGRAMMING HACKERRANK PYTHON CERTIFICATE April 2022
- Https://www.hackerrank.com /certificates/95b5c7c94549 PROGRAMMING HACKERRANK PROBELM SOLVING BASIC February 2022 Licenses & Certifications
- GOOGLE AD CERTIFICATION - Google April 2021
- GOOGLE AD CERTIFICATION COURSE - Google Ads
- HARVARD UNIVERSITY March 2021 02d66de8- e1f8-4984-8db6-96fa080ba00 Coding CS50 - Harvard University • Major in Computer Science
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