Mridul Vohra
Winnipeg
Summary
Accomplished Manager/Business Owner at Fresh Slice Pizza, adept in conflict resolution and team leadership, significantly enhancing customer satisfaction and employee productivity. Skilled in time management and problem-solving, consistently delivering high-quality service and maintaining a professional environment. Demonstrates exceptional decision-making and relationship-building abilities, driving positive outcomes in challenging situations.
Overview
5
5
years of professional experience
Work History
Manager /Business Owner
Fresh Slice Pizza
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Long Haul Truck Driver
Caravan Group of Companies
06.2022 - 03.2024
- Exhibited adaptability when faced with unexpected challenges such as inclement weather or traffic disruptions while maintaining a steadfast commitment to delivering shipments on schedule.
- Maintained a clean driving record, adhering to all federal and state transportation regulations for safe long haul operations.
- Contributed to an organized work environment by keeping truck cab clean, conducting regular maintenance checks, and reporting any necessary repairs promptly.
- Minimized risk of cargo damage or loss by securing loads properly and adhering to all weight and size restrictions.
- Provided thorough pre-trip inspections to identify any potential issues that may affect vehicle performance or safety during long distance travel.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Answered roadside assistance calls for tows and other vehicle support.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Taxi Operator
Duffy's Taxi
11.2021 - 06.2022
- Handled cash transactions accurately, promoting trust and reliability among clients.
- Adhered to traffic laws and regulations, minimizing accidents and violations on the job.
- Resolved conflicts or issues with passengers professionally, maintaining a positive company reputation.
- Obtained fares from passengers, issued change and secured cash from theft.
- Managed challenging weather conditions skillfully to maintain passenger safety throughout rides.
Transit Bus Operator
Winnipeg Transit
09.2020 - 10.2021
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Inventoried bus emergency and first aid supplies and equipment.
Security Officer
Securitas Security Services
01.2020 - 09.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Education
High School Diploma -
Manitoba Institute of Trades And Technology
Winnipeg, MB12-2018
High School Diploma -
Svjc Dav Public School
Dasuya Punjab In01-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Conflict resolution
- Teamwork and collaboration
- Good judgment
- Problem-solving aptitude
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Manager /Business Owner
Fresh Slice Pizza
08.2024 - Current
Long Haul Truck Driver
Caravan Group of Companies
06.2022 - 03.2024
Taxi Operator
Duffy's Taxi
11.2021 - 06.2022
Transit Bus Operator
Winnipeg Transit
09.2020 - 10.2021
Security Officer
Securitas Security Services
01.2020 - 09.2020
High School Diploma -
Manitoba Institute of Trades And Technology
High School Diploma -
Svjc Dav Public School
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