Mridul Puri

o improve student retention and progression rates

o enhance the quality of the student experience

o deepen understanding of the discipline

o improve academic performance of attendees

o develop and improve student knowledge of effective study strategies

o foster the development of transferable learning skills

o enhance students’ meta-cognitive awareness

o create and foster a learner-centred approach

o foster collaborative and active learning and engagement

o enhance social inclusion and create a non-threatening learning environment

o create discipline-specific student communities of practice

o facilitate social-connectedness

o provide leadership development for high-achieving students

WSUS (Windows Server Update Services) GPO settings and automatic updates on every machine of the plant were one of the things assigned. There should be automatic updates on every plant machine on Microsoft’s patch day, which is Tuesday.

Another thing assigned to me was automatic BitLocker encryption on C: drive on every system on the plant through GPO updates and making up a PowerShell script to automate that. o Doing inventory maintenance of every client machine and maintaining service tags on every machine. This includes checking the expiration of the laptop’s warranty date and updating it to the manager through an excel document of new and recent devices.

Deployment and updating of server room equipment with cisco vendor equipment.

Checking service desk tickets and replying to them on daily basis putting my manager as an attachment to tickets, so that he can get updated with tickets for support of on-plant people.

Other duties assigned as per requirement in working hours.

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Provided Tier 1 IT support to non-technical internal users through desk side support services

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Configured hardware, devices, and software to set up work stations for employees.

o Supports Incidents and request management submitted through the incident management system per service level objectives.

o Supports procurement, installation, configuration and support end-user devices like laptops, desktops, workstations, and mobile devices through staging or manual deployments of standard software (XP, MS Office, Lotus Notes, SAP Client, VPN Software, Antivirus, Engineering, and other client-side software) or apps, PBX and phone systems.

o Supports Enterprise IT teams in additional troubleshoots and maintains Server, Network

(WAN & LAN), Monitoring UPS and Switches, Backup Environment, and external vendor.

o Reports issues through service desk tools and follows up through enterprise team and vendors for critical and high issues tracking and escalating until closure.

o Supports the on-site Computer room, racks, cabling, and data room maintenance tasks. o Manages and maintains asset register through tools and conducts a random physical audit.

o Provides basic training for new IT Users on IT Processes and IT Systems usage.