Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mridul Mehrotra Chandhok

ON, Canada

Summary

Dynamic and result oriented leader with 17+ years in consultative sales, P&L management, customer success, relationship management, general management & strategic planning.


Strong experience in working closely with Fortune 100 CxOs and global leaders, building long term relationships, delivering value to their core objectives and helping customers thrive in a digital economy

Overview

17
17
years of professional experience
1
1
Certification

Work History

Client Relations & Customer Success

Cognizant Technology Solutions
06.2021 - Current
  • Lead a $100+ million revenue business that delivers innovative and transformative solutions in business processes and cognitive automation services to global enterprises
  • With 17+ years of experience in digital operations, a proven track record of sustainable profitable growth, building trusted partnerships and enabling customer success across Americas, Europe and Asia- Pacific regions
  • Specialize in co-creating solutions to solve complex business problems by leveraging cutting-edge technologies, best practices and domain expertise
  • Nurture and empower a diverse and talented team of solution architects, sales professionals and domain consultants to excel and deliver white-glove experience to our clients
  • Foster an environment of collaboration, continuous learning and personal growth driven by mutual trust and client advocacy

Global Business Solutions Lead

Cognizant Technology Solutions
11.2019 - 05.2021
  • Developed and executed account plans to identify growth opportunities and managed a sales pipeline for $20+Mn annual contract value
  • Conducted thorough market research to identify emerging trends within the industry, informing future services enhancement
  • Created proactive and on-demand proposals aligned to client business imperatives which enabled addition of 4 new logos in 2 years
  • Designed compelling solutions to deliver reduced total cost of ownership by leveraging right shoring, resource utilization and tech as well as non- tech interventions

Strategic Operations Lead

Cognizant Technology Solutions
12.2016 - 10.2019
  • Monitoring delivery, profitability and CSAT for a strategic account with 450+ headcount
  • Supervising the program's governance risks & issues and implementing corrective actions for successful delivery of the engagement
  • Managing operations, quality, training & MIS within budget and drive cost savings through efficiency levers to maximize ROI
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within delivery

Compentency Lead for Pharmacovigilance

Cognizant Technology Solutions
01.2015 - 11.2016
  • Led development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the department
  • Explored, analyzed and implemented automation and analytics opportunities including RPA, AL and analytics across pharmacovigilance programs

Operations Manager

Cognizant Technology Solutions
08.2010 - 12.2014
  • Responsible for all aspects of delivery including recruitment, capacity planning, career mapping, attrition management, performance appraisals, process improvements, quality and process audits
  • 250 member team catered to all geographies processing Clinical Trial, Post-marketing, Product Complaints, Literature and Legal Individual Case Safety Reports (ICSRs)

Medical Information Specialist

Cognizant Technology Solutions
02.2008 - 07.2010

Education

Certificate Course in Business Adminstration -

Welingkar's Institute of Management
Mumbai, India
01-2009

Bachelor of Dental Surgery (B.D.S) -

Terna Dental College & Hospital
Navi Mumbai, India
01-2007

Skills

  • Client engagement strategies
  • Strategic account planning
  • Sales & revenue growth
  • Program and project management
  • Stakeholder engagement
  • Managed services operations
  • Process improvement and business excellence
  • Team building and leadership

Certification

  • Emerging Leaders Accelerator Program by Cornell - Currently pursuing
  • Lead @ Cognizant by Harvard Business Publishing - July 2024
  • ISO 13485:2016 Internal Auditor Training by BSI training academy - July 2020
  • Certified Scrum Master



Timeline

Client Relations & Customer Success

Cognizant Technology Solutions
06.2021 - Current

Global Business Solutions Lead

Cognizant Technology Solutions
11.2019 - 05.2021

Strategic Operations Lead

Cognizant Technology Solutions
12.2016 - 10.2019

Compentency Lead for Pharmacovigilance

Cognizant Technology Solutions
01.2015 - 11.2016

Operations Manager

Cognizant Technology Solutions
08.2010 - 12.2014

Medical Information Specialist

Cognizant Technology Solutions
02.2008 - 07.2010

Certificate Course in Business Adminstration -

Welingkar's Institute of Management

Bachelor of Dental Surgery (B.D.S) -

Terna Dental College & Hospital

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Mridul Mehrotra Chandhok