Mridul Adlakha
Senior Systems Quality Analyst
Surrey,British Columbia
Summary
Senior Quality Assurance Analyst Professional offering 14 years of experience in QA and TDM activities with imposing strategies in E2E test management lifecycle; ISTQB and Safe Agile Certified; AWS and GCP Practitioner.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
Language
Work History
Senior Quality Assurance Analyst
Telus International
08.2018 - Current
- Supervising Test Data Management team from last 2 years; responsible for providing synthetic test data for non-prod and prod environment to all QA teams across Telus Communications supporting Fibre, Copper and Wireless stacks.
- Collaborating closely with business and development teams to identify and resolve complex test data issues during early stages of project engagement.
- Ensuring best industry standard practices are implemented for data masking while maintaining delivery SLA's as per SOW.
- Worked as QA Lead for 3 years and managed portfolio for 42 different applications under Telus Communications umbrella.
- Handled responsibility as Environment Manager for more than 2 years during Major Release Cycles.
- Lead multi-vendor Enterprise QA projects ensuring all involved vendors are collaborating towards common objective while seeking Sign-Off for essential milestone tasks.
- Capitalizing JIRA Defect management tool to maintain QA artifacts and requirement traceability.
- Adherence to Gating process and creating effort estimations for entire team and seeking approvals from involved stakeholders.
QA Team Lead
Telus International
11.2009 - 07.2018
- Facilitated effective communication between developers and testers, resulting in better collaboration during bug fixes.
- Coordinated with stakeholders to gather feedback on product quality and incorporate it into future releases successfully.
- Created culture of continuous improvement within QA team through regular training sessions and knowledge sharing activities.
- Improved customer satisfaction ratings by proactively addressing concerns related to software quality.
Education
Bachelor of Science - Computer Engineering
Kurukshetra University
Haryana, India 05.2001 -
Skills
Project Management
Test Data Management
Vendor - Transition Management
Environment Management
Fibre Optic Management
JIRA - Test Management
OSS/BSS
SDLC/STLC
Test Automation
Telecommunications
ISTQB Certified
Safe Agile Certified
GCP Practitioner
AWS Practitioner
ITSM - Enterprise
Unix
PL/SQL
TOAD - Oracle
PostgreSQL
Postman
Certification
ISTQB
Timeline
Safe Agile
10-2022
Senior Quality Assurance Analyst
Telus International
08.2018 - Current
ISTQB
11-2011
QA Team Lead
Telus International
11.2009 - 07.2018
Bachelor of Science - Computer Engineering
Kurukshetra University
05.2001 -