Mr.Happy
CALGARY,Alberta
Summary
Dynamic professional with extensive experience as a Restaurant Manager at an Restaurant, excelling in inventory management and team leadership. Proven ability to resolve customer complaints effectively while maintaining high satisfaction levels. Recognized for adaptive decision-making and strong interpersonal communication skills, ensuring operational excellence and a positive dining experience.
Overview
12
12
years of professional experience
Work History
Transit Bus Operator
City of Calgary
Calgary, Alberta
07.2024 - 11.2024
- Communicated regularly with dispatch personnel via two-way radio systems.
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Managed time effectively by arriving at stops on schedule according to route times.
- Assisted passengers with mobility devices in boarding and disembarking safely.
Restaurant Manager
Indian Restaurant
Calgary, Alberta
03.2019 - 03.2023
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted with kitchen preparation during peak times as needed.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Customer Service Representative
Dubai Airports
Dubai Uae, Ontario
02.2013 - 06.2016
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Indo German Vidya Kendra
Jalandhar, IndiaGED -
GNDU
Jalandhar, IndiaSkills
- Inventory management
- Team leadership
- Training staff
- Record keeping
- Customer service
- Problem solving
- Interpersonal communication
- Adaptive decision making
- Scheduling flexibility
- Punctuality
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Transit Bus Operator
City of Calgary
07.2024 - 11.2024
Restaurant Manager
Indian Restaurant
03.2019 - 03.2023
Customer Service Representative
Dubai Airports
02.2013 - 06.2016
High School Diploma -
Indo German Vidya Kendra
GED -
GNDU
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