Mredul Kanty Ghosh
Student
Halifax,Nova Scotia
Summary
Versatile Service Manager adept at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Offering 15+ years of progressive Telecom experience. Skill: - After-sales support 6. Quality assurance Customer service management 7. Technical Support Budgeting 8. Employee supervision Contract Management 9. Establishing vision Staff Management
Overview
15
15
years of professional experience
1
1
PMP
1
1
AWS Solution Architect- Associate
1
1
AWS Solution Architect- Professional
1
1
CCNP
Work History
Senior Account Manager
Huawei Technologies (Bangladesh) Ltd.
07.2022 - 07.2023
- Mentored junior account management professionals to develop skills and increase company revenue.
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Contributed to annual revenue goals by selling new services and building trust to VEON groups customers.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Researched emerging industry trends, applications, and concepts to enhance products and services.
- Analyzed key competitors to respond to competitive threats.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Collaborated with COO & CEO to determine company goals and translate goals to individual client needs.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Project Manager
Huawei Technologies (Bangladesh) Ltd.
01.2019 - 06.2022
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Senior Engineer
Huawei Technologies (BD) Ltd
01.2018 - 12.2018
- Monitor technical service delivery, developed process to comply organizational target
- Negotiation with customer technical management team for any technical discrepancies in transport domain
- Manage customer for Huawei solutions on transport and convince customer for full cooperation to meet the organizational timeline
- Manage maintenance technical team of 20 team members to ensure the technical delivery on time
- Ensure network safety and cyber security complying the organizational process with mapping the customer process
- Regular audit the operations, finding the mistakes and conduct workshops to enhance accuracy of delivery
- Meeting with technical customers to collect their pain points and took action to reach customer satisfaction
- Managing the emergency support with joint cooperation from global TAC team and R&D.
Deputy CSC Leader
Huawei Technologies (BD) Ltd
03.2015 - 12.2017
- Manage delivery team of 125 team members for centralize delivery
- Plan and develop delivery model for technical team
- Developed the organizational transformation plan to meet the regional goal
- Organize workshop for new delivery model orientation
- Audit and spot check of the engineers activity to streamline the process compliance
Engineer II
Huawei Technologies (BD) Ltd
01.2013 - 03.2017
- Maintenance of transmission nodes of DWDM, SDH, Microwave, Router, Switche and Firewall products
- Network risks management, rectification completion and global precaution implementation in network
- More than 2000 nodes up gradation, DCN project planning and delivery
- Customer meeting and delivery of customer requirements under scope and training to customer
- Troubleshooting and resolve issues under SLA
Assistant Transmission manager
Mos5 Tel Ltd
01.2012 - 12.2012
Senior System Engineer
Mos5 Tel Ltd
10.2008 - 08.2012
Food Expediter
McDonalds Bhubaneswar
03.2005 - 04.2007
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Confirmed proper placement of products and side items while implementing special instructions.
Education
Master of Science - Internetworking
Dalhousie University
Halifax, NS08.2025
Bachelor of Science - Electronics and Telecommunication Engineering
KIIT University
Bhubaneswar, India07.2008
Skills
- Product and Service Sales
- Time Management
- Business Negotiation
- Sales Tactics
- Sales Expertise
- Leadership Management
- Business Development
- Staff Management
- Excellent Negotiation Skills
Certification
1. PMP from PMI
2. AWS solution Architect- Associate
3. AWS solution Architect- Professional
4. CCNP Enterprise
5. CCNP Advanced switching and Routing
6. Scotwork Negotiation
Timeline
Senior Account Manager
Huawei Technologies (Bangladesh) Ltd.
07.2022 - 07.2023
Project Manager
Huawei Technologies (Bangladesh) Ltd.
01.2019 - 06.2022
Senior Engineer
Huawei Technologies (BD) Ltd
01.2018 - 12.2018
Deputy CSC Leader
Huawei Technologies (BD) Ltd
03.2015 - 12.2017
Engineer II
Huawei Technologies (BD) Ltd
01.2013 - 03.2017
Assistant Transmission manager
Mos5 Tel Ltd
01.2012 - 12.2012
Senior System Engineer
Mos5 Tel Ltd
10.2008 - 08.2012
Food Expediter
McDonalds Bhubaneswar
03.2005 - 04.2007
Master of Science - Internetworking
Dalhousie University
Bachelor of Science - Electronics and Telecommunication Engineering
KIIT University
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