Overview
Work History
Skills
Timeline
Generic

MREDUL BHOWMICK

Anaheim,CA

Overview

7
7
years of professional experience

Work History

GUEST SERVICES ASSISTANT /Front Desk Concierge

PIXAR PLACE HOTEL
03.2024 - Current
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
  • Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
  • Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.

HOUSEKEEPING DISPATCH / LOST & FOUND

DISNEYLAND HOTEL
09.2023 - 03.2024
  • Working in a team to ensure rooms are assigned to get cleaned in a timely manner as well as dispatching appropriate cast members to fulfil guest requests
  • Ensuring staffing levels are appropriate for the following days' operation
  • Logging lost items at the Disneyland Hotel as well as contact guest to reunite lost items
  • Experience with Opera, Elsa, Chargerback as well as Hotsos.

GUEST SERVICES TEAM LEAD

KNOTTS BERRY FARM
01.2023 - 01.2024
  • Assisted with opening/closing the park and running an area
  • Ensured associates went on Breaks and Lunches promptly
  • Handled escalated Guest concerns and provided Guest resolutions
  • Coached associates and provided feedback regarding performance and end of the day balancing
  • Engaged with associates and talked to them about any concerns/comments they had with the department as well as appreciating/praising associates for their work
  • Complete End of Day Reports.

GUEST SERVICES DEPARTMENT ASSISTANT

KNOTTS BERRY FARM
07.2021 - 01.2023
  • Accountable for the efficient and effective operation of Guest Services
  • Responsible for Kronos (Payroll Duty)
  • Preparing daily operation schedules, department inventory, and dispatch calls, as well as assisting operations when needed
  • Activity multitasking and able to communicate with others in a fast-paced environment
  • Scheduled 100+ associates in Guest services
  • Planned day-to-day operations by comparing budgets from previous years, as well as following the current year's budget.

GUEST RELATIONS RECEPTIONIST

KNOTTS BERRY FARM
01.2018 - 07.2021
  • Assisted guest with general questions and inquiries about the park daily activity
  • Actively resolving and providing solutions to any concern presented at the park
  • Selling tickets, offering promotions, and ensuring register is constantly balanced
  • Learn various tools such as Gate Central, Chargerback, ATS and VOC
  • Able to assist guest in the communication center and ensuring tickets are created for proper guest communication
  • Guide guests through the Season pass process, processed payments, and provide information parks perks and benefits
  • Kept a professional appearance and a positive attitude when assisting guests.

Skills

  • Team player attitude
  • Strong multitasking
  • Concierge services knowledge
  • Customer Service
  • Microsoft Office
  • Hospitality services
  • Administrative Support
  • Time Management

Timeline

GUEST SERVICES ASSISTANT /Front Desk Concierge

PIXAR PLACE HOTEL
03.2024 - Current

HOUSEKEEPING DISPATCH / LOST & FOUND

DISNEYLAND HOTEL
09.2023 - 03.2024

GUEST SERVICES TEAM LEAD

KNOTTS BERRY FARM
01.2023 - 01.2024

GUEST SERVICES DEPARTMENT ASSISTANT

KNOTTS BERRY FARM
07.2021 - 01.2023

GUEST RELATIONS RECEPTIONIST

KNOTTS BERRY FARM
01.2018 - 07.2021

Similar Profiles

CREATE PROFILE
MREDUL BHOWMICK