Mpumelelo Masilela
Windsor,ON
Summary
Professional and experienced customer service professional prepared for this role. Proven track record in delivering quality service and enhancing customer satisfaction. Strong focus on teamwork and achieving results, adaptable to changing needs. Skills include effective communication, problem-solving, and multitasking. Reliable and efficient, ensuring smooth front counter operations.
Overview
13
13
years of professional experience
Work History
PART TIME FRONT COUNTER ATTENDANT
DAIRY QUEEN BLAIRMORE
10.2021 - 09.2025
- Take customers' orders
- Stock refrigerators and salad bars
- Serve customers at counters or tables
- Portion and wrap foods
- Package take-out food
- Provided exceptional customer service, ensuring positive experiences for all patrons.
- Assisted in training new staff on operational procedures and customer engagement techniques.
Volunteer
Foundations
09.2012 - 09.2022
- Coordinated community outreach initiatives to engage local residents and increase volunteer participation.
- Supported event planning by organizing logistics, scheduling activities, and managing volunteer assignments.
- Collaborated with team members to develop and implement strategies for fundraising campaigns and awareness events.
- Trained new volunteers on organizational protocols, enhancing onboarding efficiency and team cohesion.
Education
GRADE 12 - Diploma
No Degree - Esports Administration And Entrepreneurship
04-2027
First year
High School Diploma -
05-2022
Skills
- Effective communication
- Teamwork
- Leadership
- Ability to work under pressure
- Problem-solving abilities
- Computer literacy
Languages
English
Native or Bilingual
AWARDS
1. Member of the AWANA Club, 2008-09 to 2022-04, Citation Award, 2. Member of Air Cadet 2016-09 to 2022-06, -Best Level 1 & 2 Cadet Award 2017 & 2018, -Challenge Coin Recipient - 2018, -Effective Speaking Competition Finalist - 2019, -The Duke of Edinburgh’s Bronze Award - 2019, -Restricted Operator Certificate-2019, -Best Level 4 Cadet-2020, -Non-Commissioned Officer (NCO) Vice President-2021, -The Lord Strathcona Medal-2022, 3. Outstanding Youth Philanthropist 2021: Association of Fundraising Professionals Saskatoon Chapter
Timeline
PART TIME FRONT COUNTER ATTENDANT - DAIRY QUEEN BLAIRMORE
10.2021 - 09.2025
Volunteer - Foundations
09.2012 - 09.2022
- GRADE 12, Diploma
St. Clair College of Applied Arts And Technology - No Degree, Esports Administration And Entrepreneurship
Abeka Academy - High School Diploma,