Furaha Ntambwe
Customer Service Representative
Edmonton,Alberta
Telephone
Phone: 780-257-6783
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Financial Industry to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
14
14
years of professional experience
Work History
Benefits Enrollment Specialist
American Income Life
Edmonton, AB
09.2015 - 03.2023
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Building long term relationship with members in a short period of time
- Coordinated benefits processing, including enrollments, terminations and claims.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Checked accuracy and completeness of benefits applications and documents.
- Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
- Produced detailed reports and data models to help clients pick optimal plans.
- Negotiated and coordinated contracts for new and existing plans.
Bookstore Coordinator
All Nations Full Gospel Church
Edmonton, AB
03.2009 - 02.2022
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Planned and managed operations to achieve objectives within budgets.
- Take orders and prepare invoices and reports
- Cost out and record inventories (Yearly)
- Maintain Account ledgers and journals
- Prepare financial statement and balance sheet
- Develop marketing strategies
- Perform other various clerical duties
Customer Service Associate
Canadian Tire Inc
Edmonton, AB
11.2019 - 01.2022
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Promoted brand and marketing campaigns to create interest with customer.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Being committed to customers satisfaction
- Used the paging system to request information or assistance as needed
- Thanked customers and offered carry-out service
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Customer Service Sales Representative
Discount car and Truck rental
Edmonton, AB
09.2017 - 01.2019
- Making Rental Agreements
- Pickup and dropping off customers to different places
- Building customer relationship
- Providing solutions for unhappy customers.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Avoided payment errors by carefully implementing all credit and debit card data into system.
Automotive Sales Consultant
Sherwood Nissan
Sherwood Park, AB
09.2014 - 06.2015
- Strong negotiations skills
- Followed up with customers to build long-term relationships and successful referrals.
- Showcased vehicle features and took customers on test drives in local area.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Consistently exceeded quotas by pursuing and closing sales.
- Educated customers about sales processes, warranty requirements and service standards.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Increased after-market sales by 25% by persuasively presenting additional products which enhanced vehicle and ownership experience.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Managed sales negotiations and financing options.
- Responded to inquiries from potential customers via email and telephone.
Customer Services Representative
Flying J/ Pilot
Sherwood Park, AB
06.2011 - 05.2012
- Gain customer’s trust by solving their problems at point of their expectations
- Committed to customer satisfaction by making sure every customer received an excellent service
- Maintained appropriate cash limits, cashed checks, established deposits, and issued corporate checks, money orders, money advances, and funds transfers
- Supported customer in every part of fuel transactions
- Built positive and productive customer connections to drive consistent sales.
Sales Associate
Tabi International
Edmonton, AB
04.2009 - 12.2010
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
Education
Certificate - Information Technology
11.2021
Bachelor of Business Administration - Finance
01.2014
Computer literacy program certificate All Nations International Development Agency (ANIDA) - Software Systems Developer - (Web Programmer Option)
08.2009
High School Diploma -
06.2008
Two years scholarship, Highest grade in Mathematical class
Skills
- Attention to Detail
- Complex Problem Solving
- Microsoft Outlook
- Customer Service
- Linux Operating System
- Microsoft Excel
- Time Management
- Relationship Building
- Verbal and Written Communication
- New Business Development
- Originality and Creativity
- Finance and Accounting Oversight
- Financial Statement Review
- Customer Service Management
- Needs Assessment
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Multitasking and Prioritization
- Computer Skills
- Sales and Upselling
- Computer Proficiency
Timeline
Customer Service Associate - Canadian Tire Inc
11.2019 - 01.2022
Customer Service Sales Representative - Discount car and Truck rental
09.2017 - 01.2019
Benefits Enrollment Specialist - American Income Life
09.2015 - 03.2023
Automotive Sales Consultant - Sherwood Nissan
09.2014 - 06.2015
Customer Services Representative - Flying J/ Pilot
06.2011 - 05.2012
Sales Associate - Tabi International
04.2009 - 12.2010
Bookstore Coordinator - All Nations Full Gospel Church
03.2009 - 02.2022
Coursera - Certificate, Information Technology
Northern Alberta Institute of Technology (NAIT) - Bachelor of Business Administration, Finance
ANIDA - Computer literacy program certificate
All Nations International Development Agency (ANIDA), Software Systems Developer - (Web Programmer Option)
École Maurice-Lavallee High School - High School Diploma,
Similar Profiles
Matthew HunsbergerMatthew Hunsberger
Regional General Agent at Globe Life: American Income Life DivisionRegional General Agent at Globe Life: American Income Life Division
Misty MillerMisty Miller
Supervising Agent at Catalano Agency - Globe Life/American Income LifeSupervising Agent at Catalano Agency - Globe Life/American Income Life
Chayson WilliamsChayson Williams
Executive Producer at Globe Life; American Income LifeExecutive Producer at Globe Life; American Income Life