Mphaso Mumbi Mwanza
West Hills
Summary
A calm and patient-focused Healthcare Professional with expertise in delivering high quality care to clients in fast-paced environment including nursing homes. Experienced providing tailored patient care to meet all aspects of their nutritional, physical and emotional wellbeing. Adept at providing on-hand support for all nursing and doctoral stat. Hands-on experience caring for patients, documenting care and administering treatments. Adept at working with all ages and demographics of patients. Caring compassionate and dedicated to high quality and culturally sensitive care. Calm and level-headed thinker with ability to handle difficult patients and high-stress situations. Use strong verbal communication skills and humor to develop strong relationships with patients and their families. Possesses well-developed time management skills, strong attention to detail and accuracy, and significant ability to work and perform well under pressure
Overview
4
4
years of professional experience
Work History
Health Care Assistant
Chilenje Level 1 Hospital
Lusaka
01.2022 - Current
- Make different types of beds including confined in bed.
- Perform bed bathing, oral care, nail care, feeding patients, moving them from one point to another.
- Lifting of clients/patients from one position to another such as from bed to wheel chair and so on.
- Assist the nursing staff with taking of the vital signs, oral medications, etc.
- Perform urinalysis and bed pans.
- Demonstrate behaviors consistent with professional work ethics.
- Monitored changes in physical and mental health, reporting deterioration for urgent attention.
- Demonstrated consistent respect and privacy for care users, maintaining dignity.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialization.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained confidentiality and compliance standards for optimized patient care.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan Objectives.
Health Care Assistant
Land Of Peace
West Hills
01.2025 - 08.2025
- Assisted nursing staff with patient care and daily living activities.
- Monitored patient vital signs and reported changes to nursing staff.
- Administered medications as directed by healthcare professionals.
- Maintained cleanliness and organization of patient rooms and equipment.
- Supported patients with mobility and rehabilitation exercises under supervision.
- Documented patient progress and care provided in medical records accurately.
- Communicated effectively with patients and families about care plans.
- Collaborated with multidisciplinary team to enhance patient comfort and safety.
- Maintained a clean work environment by following infection control policies and procedures.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Prepared beds and equipment for use by healthcare professionals.
- Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
- Interacted positively with family members of patients while delivering compassionate care.
- Provided comfort measures such as back rubs and positioning of bedridden patients.
- Actively participated in team meetings discussing patient cases and best practices.
- Participated in educational opportunities related to health care assistant duties.
- Organized medical records for patient care plans and ensured accuracy.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Administered medications orally or topically as prescribed by physician.
- Collected specimens from patients according to established procedures.
- Utilized strong organizational skills while managing multiple tasks simultaneously.
- Monitored vital signs and reported abnormalities to nursing staff promptly.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Planned and served meals and snacks to patients according to prescribed diets.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Reminded patients to take prescribed medications or nutritional supplements.
Education
Health Care Assistant - Psychosocial Counselling, TB Management and First AID
Handsworth Institute of Sciences and Technology
Grade Twelve Certificate -
Ibenga Girls Secondary School
Masaiti, LuanshyaSkills
- Grief and behavior counselling
- Medication management
- Treatment plans
- Crisis management
- Patient care
- Training and development
- Mentoring
- Community outreach
- Program management
- Conflict resolution
- Patient confidentiality
- Infection control processes
- Resolving patient issues
- Coordination
- Outpatient department management
- Care management
- Patient evaluation
- Elderly care
- Social care
- Disability care
- Safety
- Treatment protocols
- Administrative support
- File management
- Medication administration
- Health assessment
- Operational strategies
- Multi-agency collaboration
- Good people skills
- Problem-solving
- Adaptability
- Microsoft Office Suite
- Organizational abilities
- Decision-making
- Strategic thinking
- Time management
- Task prioritization
- Vital signs monitoring
- Patient mobility assistance
- Infection control protocols
- Care documentation
- Communication strategies
- Collaboration with healthcare teams
- Care plan implementation
- Patient safety measures
- Empathetic communication
- Adaptability to change
- Sensitivity to diversity
- Health records management
- Patient management
- Medical records management
- Emotional support
- Infection control procedures
- Specimen collection
- Diabetes management
- Support services
- Multitasking Abilities
- Nutrition management
- Emotional intelligence
- Observing responses
- Home health aide
- Family communication
- Dementia care
- Home care aide
- Interpersonal skills
- Bedsore prevention
- Attention to detail
- Monitor vitals
- Patient bathing
- Light housekeeping
- Heartsaver first aid CPR AED
- Active listening
- Interpersonal communication
- Reliability
- Team building
- Direct patient care
- Multitasking
- First aid certification
- Companionship and emotional support
- Patient relationship building
- Teamwork and collaboration
Accomplishments
- Successfully maintained a clean and healthy environment in compliance with Universal precaution guidelines and safety standards.
- Successfully offered person centered care, giving diligent and excellent care to all patients hence speeding their healing process.
- Streamlined the reporting systems for nursing records saving an hour a day for the nursing team.
- Effectively maintained accurate patient records in line with practice guidelines.
References
- Mrs. Chapewa Chongo Ngolwe, Midwife, Chilenje Hospital, +260 979 140 781
- Ms. Memory, Handsworth Institute of Health Sciences and Technology, +260 973 250 630
Personal Information
Nationality: Zambia
Timeline
Health Care Assistant
Land Of Peace
01.2025 - 08.2025
Health Care Assistant
Chilenje Level 1 Hospital
01.2022 - Current
Health Care Assistant - Psychosocial Counselling, TB Management and First AID
Handsworth Institute of Sciences and Technology
Grade Twelve Certificate -
Ibenga Girls Secondary School