Mozhgan Shekarisaz
West Vancouver
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Office Administrator and Sales representative
Amber Company
North Vancouver
04.2022 - Current
- Cultivated and maintained strong relationships with clients.
- Conducted market research to identify potential clients and developed targeted sales strategies.
- Represented office operations and sales functions to ensure seamless coordination and client satisfaction.
- Coordinated administrative tasks and contributed to sales efforts, improving organizational workflow.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Developed strong relationships with clients through excellent customer service skills.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Developed key customer relationships to increase sales.
- Listened to customer needs to identify and recommend best products and services.
Sales specialist
Pars Pendar Nahad Company
Isfahan
02.2012 - 03.2022
- Company Overview: Immigration Services
- Addressed customer inquiries and resolved issues promptly to ensure a positive experience.
- Maintain and grow sales relationship with existing clients.
- Assess clients' needs, suggest or assist within the choice of applicable services and talk terms costs or different sales terms.
- Develop and maintain technical product or service information to clarify options to clients and answer questions about services.
- Estimate prices of putting in and maintaining instrumentations or services.
- Assisted in managing key accounts, increasing sales by 25% within the first six months.
- Collaborated with the marketing team to develop effective promotional materials.
- Conducted service demonstrations and presentations to prospective clients.
Education
Master of Architecture -
Azad University
Iran01.2018
Skills
- Sales
- Negotiation
- Communication
- Interpersonal abilities
- CRM software
- Microsoft Office Suite
- Problem-solving
- Analytical skills
- Customer relationship management
- Problem solving
- Customer service
- Team collaboration
- Attention to detail
- Emotional intelligence
Accomplishments
- Recognized as 'Salesperson of the Month' three times in the past year.
- Achieved Best Seller of the Pars Pendar Nahad company in sales revenue within 2022.
Languages
Persian: Native
English: Fluent
Timeline
Office Administrator and Sales representative
Amber Company
04.2022 - Current
Sales specialist
Pars Pendar Nahad Company
02.2012 - 03.2022
Master of Architecture -
Azad University