Moji Akhgari
Vancouver
Summary
Skilled Customer Sales Representative with 1+ year experience in customer service and sales roles. Serving customers, both directly and indirectly, during the last 10 years has provided me with experience in both types of positions; as a front-liner or back personnel.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Bed Bath and Beyond
North Vancouver, BC
12.2022 - 04.2023
- Operated the cash register and carried out both sales and returns, ensuring seamless and efficient transactions.
- Assisted customers by offering personalized recommendations to meet their needs.
- Maintain the sales floor appearance to meet the brand standards and create a welcoming and inclusive environment.
- Arranged stock transfer and fulfilled shipping.
Intermediate Software Engineer Front End
Jostle Corp.
Vancouver, BC
03.2015 - 11.2022
- Established processes to triage customer issues on a daily basis, which lowered the response time and Customer Affect Score.
- Communicated and coordinated with product managers to transform the user interface as per customer’s requirements.
- Provided mentorship to junior team members through constructive feedback and peer reviews, helping them achieve professional growth within the company.
Customer Service and Sales Representative
Hudson's Bay
North Vancouver, BC
01.2014 - 03.2015
- Maintained 90% resolution rate and helping an average of 60 clients per day, during peak seasonal sales.
- Presented them with relevant product information.
- Helped them with online ordering, order details, order cancellation and complaints.
- Assisting them in selecting products, resulting in a 20% increase in average transaction value.
- Adapted to the work in the following departments, in a short time: Jewellery, Linens, Home Appliance, Clothing and Wedding Registry.
- Organized and replenished merchandise displays to optimize customer experience and increase product visibility.
Grad Student Researcher
Simon Fraser University
Vancouver, BC
01.2010 - 12.2013
- Designed and developed a Java platform to generate spatiotemporal and cohesive painterly animation from CGI sequences.
Education
Master of Science - Interactive Arts And Technology
Simon Fraser University
Surrey, BC12.2013
Bachelor of Science - Computer Science
Amirkabir University of Technology
Tehran, Iran06.2006
Skills
- Communications
- Team work
- Conflict resolution
INTERPERSONAL :
- Computer literacy
- Multitasking
- Attention to details
PERSONAL:
Interests
Painting and sketching
Arts and crafts
Baking
Certification
https://www.linkedin.com/in/moji-akhgari-3531415/
Timeline
Sales Associate
Bed Bath and Beyond
12.2022 - 04.2023
Intermediate Software Engineer Front End
Jostle Corp.
03.2015 - 11.2022
Customer Service and Sales Representative
Hudson's Bay
01.2014 - 03.2015
Grad Student Researcher
Simon Fraser University
01.2010 - 12.2013
https://www.linkedin.com/in/moji-akhgari-3531415/
Master of Science - Interactive Arts And Technology
Simon Fraser University
Bachelor of Science - Computer Science
Amirkabir University of Technology