Moji Akhgari
Vancouver
Summary
Skilled Customer Sales Representative with 1+ year experience in customer service and sales roles. Serving customers, both directly and indirectly, during the last 10 years has provided me with experience in both types of positions; as a front-liner or back personnel.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Bed Bath and Beyond
12.2022 - 04.2023
- Operated the cash register and carried out both sales and returns, ensuring seamless and efficient transactions.
- Assisted customers by offering personalized recommendations to meet their needs.
- Maintain the sales floor appearance to meet the brand standards and create a welcoming and inclusive environment.
- Arranged stock transfer and fulfilled shipping.
Intermediate Software Engineer Front End
Jostle Corp.
03.2015 - 11.2022
- Established processes to triage customer issues on a daily basis, which lowered the response time and Customer Affect Score.
- Communicated and coordinated with product managers to transform the user interface as per customer’s requirements.
- Provided mentorship to junior team members through constructive feedback and peer reviews, helping them achieve professional growth within the company.
Customer Service and Sales Representative
Hudson's Bay
01.2014 - 03.2015
- Maintained 90% resolution rate and helping an average of 60 clients per day, during peak seasonal sales.
- Presented them with relevant product information.
- Helped them with online ordering, order details, order cancellation and complaints.
- Assisting them in selecting products, resulting in a 20% increase in average transaction value.
- Adapted to the work in the following departments, in a short time: Jewellery, Linens, Home Appliance, Clothing and Wedding Registry.
- Organized and replenished merchandise displays to optimize customer experience and increase product visibility.
Grad Student Researcher
Simon Fraser University
01.2010 - 12.2013
- Designed and developed a Java platform to generate spatiotemporal and cohesive painterly animation from CGI sequences.
Education
Master of Science - Interactive Arts And Technology
Simon Fraser University
Surrey, BC12.2013
Bachelor of Science - Computer Science
Amirkabir University of Technology
Tehran, Iran06.2006
Skills
- Communications
- Team work
- Conflict resolution
INTERPERSONAL :
- Computer literacy
- Multitasking
- Attention to details
PERSONAL:
Interests
Painting and sketching
Arts and crafts
Baking
Certification
https://www.linkedin.com/in/moji-akhgari-3531415/
Timeline
Sales Associate
Bed Bath and Beyond
12.2022 - 04.2023
Intermediate Software Engineer Front End
Jostle Corp.
03.2015 - 11.2022
Customer Service and Sales Representative
Hudson's Bay
01.2014 - 03.2015
Grad Student Researcher
Simon Fraser University
01.2010 - 12.2013
https://www.linkedin.com/in/moji-akhgari-3531415/
Master of Science - Interactive Arts And Technology
Simon Fraser University
Bachelor of Science - Computer Science
Amirkabir University of Technology
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