Mozhedah Nabi Zade
Stoney Creek,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
5
5
Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Waitress
Chuck's Roadhouse Bar & Grill
2023.09 - 2023.12
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Seafood Clerk
Fortinos Supermarket
2022.03 - 2022.10
- Cleaned and sanitized equipment, tools and work surfaces.
- Provided detailed information to customers about available seafood products and self-service items.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Hotel Assistant
Sandman Hotel
2021.05 - 2022.01
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Assistant Manager
Tim Hortons
2018.03 - 2020.10
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor of Arts - Hospitality & Culinary Arts
George Brown College
Toronto, ON2027-06
Skills
- Effective leader
- Staff management
- Guest Relations Management
- Marketing and advertising
- Food preparation and safety
- Inventory controls
- Systems and software programs
- Complaint Resolution
- Beverage Preparation
- Tableside Service
- Table Bussing
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Dari
Full Professional
Urdu
Full Professional
Certification
- CannSell Certification 2023
- OSHA Safety Certificate 2022
- Food Handler Certification 2022
- Smart Serve 2023
- WHMIS 2022
References
- Veronica Martin- Seafood Manager at Fortinos
(289)244-0027 Ver.martin02@outlook.com
- Scott Brubacher- Service Manager at Orkin Canada
(365)323-3513 Scottiebru33@msn.com
- Maitland Johnson- General Manager at Tim Horton's
(289)244-2628 Ms_maitland@hotmail.com
Quote
Many people today believe that cynicism requires courage. Actually, cynicism is the height of cowardice. It is innocence and open-heartedness that requires the true courage—however often we are hurt as a result of it.
Erica Jong
Timeline
Waitress
Chuck's Roadhouse Bar & Grill
2023.09 - 2023.12
Seafood Clerk
Fortinos Supermarket
2022.03 - 2022.10
Hotel Assistant
Sandman Hotel
2021.05 - 2022.01
Assistant Manager
Tim Hortons
2018.03 - 2020.10
Bachelor of Arts - Hospitality & Culinary Arts
George Brown College
- CannSell Certification 2023
- OSHA Safety Certificate 2022
- Food Handler Certification 2022
- Smart Serve 2023
- WHMIS 2022
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