Mozhdeh Mousavi
Vancouver,BC
Summary
Detail-oriented Administrative Assistant with a Master’s in Accounting and over 6 years of experience in banking and customer service. Skilled in fostering customer relationships, managing high-volume interactions, and ensuring accurate payment processing. Proven ability to support daily operations and resolve issues efficiently in fast-paced environments.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Service/Administrative Assistant
Cazba
Burnaby, British Columbia
05.2023 - Current
- Handled customer inquiries via phone and email to ensure prompt responses.
- Resolved customer complaints promptly and professionally, ensuring customer satisfaction.
- Investigated and resolved routine and complex customer issues, fostering customer loyalty.
- Processed customer orders while maintaining accurate records in the system.
- Coordinated appointment scheduling for clients and team members, enhancing service availability.
- Multi-tasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Trained new team members on company policies and procedures effectively.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Assisted in preparing promotional materials for marketing initiatives, enhancing visibility.
- Stocked supplies and inventory to meet daily operational needs.
- Operated kitchen equipment and maintained proper sanitation practices.
Bank Teller/Customer Service Representative
Bank Melli Iran
05.2019 - 04.2023
- Managed high-volume customer interactions, enhancing service quality and customer satisfaction.
- Assisted customers with account-related services and documentation, facilitating smooth transactions.
- Processed daily banking transactions, ensuring accuracy and efficiency.
- Managed cash drawer and balanced daily cash reports.
- Monitored compliance with banking regulations and ensured client confidentiality.
- Maintained compliance with banking regulations and security procedures.
Education
Master of Arts - Accounting
University of Tehran
Iran04-2026
Skills
- Customer service
- Client relations
- Time management
- Team collaboration
- Teamwork
- Administrative procedures
- File management
- Data entry documentation
- Billing and invoicing
- Expense reporting
- Report preparation
- Report generation
- Microsoft Excel
- Accounting principles
- Accounting
- Financial analysis
- Compliance adherence
- Confidentiality
- Inventory systems
- Purchase Ordering
- Database management
- Program files maintenance
- Occupational First Aid
- Organizational skills
- Problem solving
- Client relations
- Occupational First Aid
Languages
English
Full Professional
Persian
Native/ Bilingual
Timeline
Customer Service/Administrative Assistant
Cazba
05.2023 - Current
Bank Teller/Customer Service Representative
Bank Melli Iran
05.2019 - 04.2023
Master of Arts - Accounting
University of Tehran