Mozelle Espiritu
Administrative Professional
Pickering,ON
Summary
- Exceptional administrative and customer service skills developed through 4 years of combined work experience in the healthcare field.
- Consistent high academic performance as an Office Administration for Health Services Student at Seneca Polytechnic. Awarded the President’s Honour List for all semesters.
- Proficient computer skills in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, SharePoint) and maintains a keyboarding speed of 78 WPM with 98% accuracy.
- Passion and willingness to apply administrative skills and experience to the hospitality field and contribute towards providing an exceptional guest experience.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Client Care Representative
Lifecare Centres - Psychological Counselling Services
10.2021 - 4 2022
- Greeted incoming visitors and clients and provided friendly, knowledgeable assistance.
- Provided administrative support to 20+ therapists by scheduling appointments, processing payments, creating invoices, preparing documents, and ensuring all forms were completed, which allowed for efficient patient flow between both Pickering and Bowmanville locations.
- Answered 100+ calls from multi-line phone system to respond to inquiries and transfer calls to appropriate personnel.
- Managed office’s email correspondence by responding to 50+ emails daily, which resulted in efficient communication between clients, therapists, management, and third parties.
- Monitored and managed office supply inventory to to support daily operations and promptly replenishing supplies as needed.
Front Desk Clerk
North Ajax Rehab & Sports Injury Clinic
06.2018 - 01.2022
- Improved the clinic’s patient flow by efficiently multitasking various administrative tasks, including scheduling client appointments, processing payments, and answering phone calls.
- Prepared 40+ patient charts daily and maintained client records while exercising confidentiality, which resulted in enhanced office productivity.
- Mentored and trained new hires to complete daily administrative tasks, while maintaining the workflow of the clinic.
President
Filipino Student Association Of Scarborough
09.2019 - 08.2020
- Provided effective leadership to a team of 20+ people to organize various social and fundraising events for 100+ club members, which resulted in an increase in socio-cultural engagement on campus.
- Oversaw all aspects of club operations including finances, marketing, room bookings for meetings and events, and execution of projects and initiatives.
- Coordinated with club members, and internal and external organizations, fostering a positive relationship between the club, the University of Toronto, and Scarborough community.
Education
Ontario College Diploma - Office Administration – Health Services
Seneca Polytechnic
Honours Bachelor of Science With Distinction - Major in Mental Health Studies, Major in Neuroscience, Minor in French
University of Toronto
Skills
Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint)
Administrative and Office Support
Excellent Communication and Interpersonal Skills
Customer Service Excellence
Organizational Skills
Document Management
Attention to Detail
Problem-solving abilities
Adaptability and Flexibility
Team Collaboration
Timeline
Client Care Representative
Lifecare Centres - Psychological Counselling Services
10.2021 - 4 2022
President
Filipino Student Association Of Scarborough
09.2019 - 08.2020
Front Desk Clerk
North Ajax Rehab & Sports Injury Clinic
06.2018 - 01.2022
Ontario College Diploma - Office Administration – Health Services
Seneca Polytechnic
Honours Bachelor of Science With Distinction - Major in Mental Health Studies, Major in Neuroscience, Minor in French
University of Toronto