Summary
Overview
Work History
Education
Skills
Timeline
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Mozelle Espiritu

Administrative Professional
Pickering,ON

Summary

  • Exceptional administrative and customer service skills developed through 4 years of combined work experience in the healthcare field.
  • Consistent high academic performance as an Office Administration for Health Services Student at Seneca Polytechnic. Awarded the President’s Honour List for all semesters.
  • Proficient computer skills in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, SharePoint) and maintains a keyboarding speed of 78 WPM with 98% accuracy.
  • Passion and willingness to apply administrative skills and experience to the hospitality field and contribute towards providing an exceptional guest experience.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Client Care Representative

Lifecare Centres - Psychological Counselling Services
10.2021 - 4 2022
  • Greeted incoming visitors and clients and provided friendly, knowledgeable assistance.
  • Provided administrative support to 20+ therapists by scheduling appointments, processing payments, creating invoices, preparing documents, and ensuring all forms were completed, which allowed for efficient patient flow between both Pickering and Bowmanville locations.
  • Answered 100+ calls from multi-line phone system to respond to inquiries and transfer calls to appropriate personnel.
  • Managed office’s email correspondence by responding to 50+ emails daily, which resulted in efficient communication between clients, therapists, management, and third parties.
  • Monitored and managed office supply inventory to to support daily operations and promptly replenishing supplies as needed.

Front Desk Clerk

North Ajax Rehab & Sports Injury Clinic
06.2018 - 01.2022
  • Improved the clinic’s patient flow by efficiently multitasking various administrative tasks, including scheduling client appointments, processing payments, and answering phone calls.
  • Prepared 40+ patient charts daily and maintained client records while exercising confidentiality, which resulted in enhanced office productivity.
  • Mentored and trained new hires to complete daily administrative tasks, while maintaining the workflow of the clinic.

President

Filipino Student Association Of Scarborough
09.2019 - 08.2020
  • Provided effective leadership to a team of 20+ people to organize various social and fundraising events for 100+ club members, which resulted in an increase in socio-cultural engagement on campus.
  • Oversaw all aspects of club operations including finances, marketing, room bookings for meetings and events, and execution of projects and initiatives.
  • Coordinated with club members, and internal and external organizations, fostering a positive relationship between the club, the University of Toronto, and Scarborough community.

Education

Ontario College Diploma - Office Administration – Health Services

Seneca Polytechnic

Honours Bachelor of Science With Distinction - Major in Mental Health Studies, Major in Neuroscience, Minor in French

University of Toronto

Skills

Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint)

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Timeline

Client Care Representative

Lifecare Centres - Psychological Counselling Services
10.2021 - 4 2022

President

Filipino Student Association Of Scarborough
09.2019 - 08.2020

Front Desk Clerk

North Ajax Rehab & Sports Injury Clinic
06.2018 - 01.2022

Ontario College Diploma - Office Administration – Health Services

Seneca Polytechnic

Honours Bachelor of Science With Distinction - Major in Mental Health Studies, Major in Neuroscience, Minor in French

University of Toronto

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Mozelle EspirituAdministrative Professional