Moyosore Isioye

• Lead and facilitate business change processes with partners, clients and employees relating to business improvements, change management, impact assessment and technologies
• Upsell and cross-sell products and services to new and existing customers over the phone and in person leading to increased usage and sales of products and services by over 50%
• Prepare a well-structured training, operations and business process manual to effectively on-board new staff and ensure smooth transition for employees
• Analyze income statement and implement new strategies to increase the net profit margins for the organization
• Train 20+ staff members on client service management, technological tools for bookkeeping to improve accounting skills, and appointment scheduling thereby resulting in more efficient customer service delivery
• Manage human resources, Payroll and welfare for 20+ staff members to ensure optimal performance
• Demonstrate excellent sales and client retention skills by Increasing the clientele base to over 5000 and still growing exponentially

• Conceptualized and executed retail strategies by introducing banking products to a new target market class which resulted in an increase in retail accounts acquired by the bank by over 50%
• Developed new process improvement for retail products which resulted in marked increase in product usage by over 70%
• Effectively worked with different product development teams managed the introduction and modification of retail banking channels products which resulted in increased use of electronic banking services by over 60%, thereby achieving the overall goal of the project and company objectives for retail banking
• Monitored and reviewed performance of product initiatives to ensure it meets the organizations set targets and recommended change strategies where appropriate; thereby ensuring that all products deployed to the market achieved a success rate of over 50

• Demonstrated a strong ability to pay attention to detail, by understanding customer needs and effectively delivering quality service in an efficient and timely manner which resulted in a 98% customer account management satisfaction rate
• Effectively attended to 100+ inbound calls from our internal and external sources per week by providing value driven problem-solving solutions and increased customer satisfaction
• Experienced in providing phone, email and face-to-face support to staff in the work environment by solving problems with a sense of urgency in resolving issues and getting tasks completed on time and meeting deadlines

Project management essentials; Agile projects using methodologies and tools such as Scrum, IT infrastructure and networking.