Hi, I’m
Mownika Radhakrishnan
Data Analyst
Scarborough,Ontario
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
Work History
Zedd Customer Solutions
Customer Service Representative
11.2022 - Current
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
RH Edible OIls
Administrative Officer
08.2021 - 08.2022
Job overview
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Education
Georgian College of Applied Arts And TechnologyBarrie, ON
Graduate Certificate from Big Data Analytics
04.2023
University Overview
- 7.3 GPA
Anna Adarsh College For WomenChennai, Tamil Nadu
Bachelor of Science from Computer Science
09.2020
University Overview
- 7.3 GPA
Skills
- Oral and written communication skills
- Interpersonal and consultative skills
- Facilitation skills
- Analytical thinking and problem solving
- Being detail-oriented and capable of delivering a high level of accuracy
- Organizational skills
- Knowledge of business structure
- Stakeholder analysis
Timeline
Customer Service Representative
Zedd Customer Solutions
11.2022 - Current
Administrative Officer
RH Edible OIls
08.2021 - 08.2022
Georgian College of Applied Arts And Technology
Graduate Certificate from Big Data Analytics
Anna Adarsh College For Women
Bachelor of Science from Computer Science
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