Mowmita Yasmin Eite
Winnipeg,MB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Daraz Online Shopping
05.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
Shwapno Super Shop
10.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
RFL Best Buy
05.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor Of Applied Arts - Arts
University of Manitoba
Winnipeg, MBSkills
- Computer Proficiency
- Typing Proficiency
- Customer Service
- Account Management
- Problem-Solving Ability
- Critical Thinking
Languages
English
Additional Information
Availability-
Monday,Wednesday&Friday (12PM to 12AM)
Tuesday &Thursday (3PM to 12AM)
Saturday &Sunday -Anytime (Overnight as well)
Timeline
Customer Service Representative
Daraz Online Shopping
05.2022 - 04.2023
Sales Associate
Shwapno Super Shop
10.2021 - 03.2022
Cashier
RFL Best Buy
05.2019 - 03.2020
Bachelor Of Applied Arts - Arts
University of Manitoba
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