Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
1
1
year of professional experience
Work History
Restaurant Team Member
Subway
Ottawa, ON
02.2024 - Current
Assisted in taking customer orders and providing recommendations.
Provided quality customer service with a friendly attitude.
Processed payments accurately and efficiently using POS system.
Followed health code regulations when handling food items safely.
Conducted daily inventory checks to ensure adequate product was available.
Customer Service Representative
Alorica
Chandigarh, India
05.2023 - 07.2023
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Upheld quality control policies and procedures to increase customer satisfaction.
Made outbound calls to obtain account information.
Education
Post-Degree Certificate - Supply Chain Management - Global
Algonquin College
Ottawa, ON
05-2024
MBA - International Business, Marketing
Chandigarh University
Mohali, India
05-2019
BBA - Marketing Management
Punjabi University
Patiala, India
05-2016
Skills
Customer Service
Collaboration and Teamwork
Fluent in English
Sales and Marketing
Technical Support
Expert in Salesforce (CRM)
Call Center Operations
Computer Skills
References
References available upon request.
Timeline
Restaurant Team Member
Subway
02.2024 - Current
Customer Service Representative
Alorica
05.2023 - 07.2023
Post-Degree Certificate - Supply Chain Management - Global