Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Specialawards
References
Timeline
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Movian Rowe

Mississauga,ON

Summary

Dynamic medical receptionist with extensive experience at Baywest Wellness Clinic, excelling in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and strict adherence to HIPAA compliance. Skilled in managing high call volumes while maintaining a welcoming atmosphere, ensuring efficient front desk operations.

Overview

22
22
years of professional experience

Work History

Medical Receptionist

Baywest Wellness Clinic and Hospital
08.2021 - Current
  • Coordinated patient scheduling, check-in, check-out, and payment processing for billing.
  • Maintained accurate medical records and patient information, ensuring compliance with HIPAA regulations.
  • Managed high call volumes, directing inquiries to respective departments with professionalism.
  • Provided compassionate customer service, fostering a welcoming environment for patients and families.
  • Assisted patients in completing medical forms and documentation accurately.
  • Checked insurance, demographic, and health history to ensure current information on all patients.
  • Enhanced patient satisfaction by streamlining front desk operations and resolving inquiries promptly. Prepare apparatus for minor injuries, analyze and type ultrasounds, and do patients' vital and various tests, e.g. urine and Pregnancy test

Receptionist (Administrative Task)

The Grand Palladium Hotel Resort and Spa
11.2014 - 01.2020
  • Report lost and found items
  • Prepare welcome packages
  • Check on room status, follow up with hotline with maintenance and housekeeping
  • Report guest incidents/follow up
  • Bracelet control and management
  • Check in/out process (collect all cast)
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Manage about 50 incoming calls Emails ,WhatsApp Messagers, and faxes per day from guest around the world

Secretary to Lecturer

Northern Caribbean University
09.2012 - 01.2013
  • Tabulating grades and attendance
  • Supervises other student workers
  • Compute all grades for assignment
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained electronic filing systems and categorized documents.

Secretary to Lecturer

Northern Caribbean University
09.2007 - 01.2008
  • Sterilize laboratory apparatus
  • Preparing laboratory assignments
  • Create inventory to capture students' grades
  • Marking selected assignments
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Sales Representative

Maxie Department Store
11.2002 - 09.2006
  • Sales Representative
  • Stockroom assistant
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Education

B.Sc. - Medical Technology

Northern Caribbean University
Mandeville, Jamaica
08.2016

High School Diploma -

Knox Community College
Mandevile
06.2004

Some College (No Degree) - Supervisor Management, Project Management

The University of The West Indies, Open Campus
Westmoreland

Some College (No Degree) - General Proficiency

Vere Technical High School
Clarendon Jamacia

Skills

  • Patient scheduling
  • Medical record management
  • Insurance verification
  • HIPAA compliance
  • Front desk operations
  • Customer service

References

Available upon request

Extracurricular Activities

Science Club (Northern Caribbean University)

Specialawards

  • General Manager, Most Review on Social Media (Trip Advisor)
  • Customer Services Certificate
  • Reception Agent, TPD co. certified
  • Trophies

References

References available upon request.

Timeline

Medical Receptionist

Baywest Wellness Clinic and Hospital
08.2021 - Current

Receptionist (Administrative Task)

The Grand Palladium Hotel Resort and Spa
11.2014 - 01.2020

Secretary to Lecturer

Northern Caribbean University
09.2012 - 01.2013

Secretary to Lecturer

Northern Caribbean University
09.2007 - 01.2008

Sales Representative

Maxie Department Store
11.2002 - 09.2006

B.Sc. - Medical Technology

Northern Caribbean University

High School Diploma -

Knox Community College

Some College (No Degree) - Supervisor Management, Project Management

The University of The West Indies, Open Campus

Some College (No Degree) - General Proficiency

Vere Technical High School

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Movian Rowe