MOUSTAFA EWIDA
Bathurst,NB
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pizza Pro
05.2023 - Current
- Has the overall responsibility for directing the daily operations of a restaurant and ensuring compliance with company standards in all areas of operation.
- Ensuring company cost and labor targets are met at all times.
- Monitor and maintain, Company policies and procedures, Government regulations, and customer satisfaction.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved and investigated complaints regarding service and food quality.
- Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue.
- Monitored and trained service team members on suggestive selling practices.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
Restaurant & coffee shop manager
French bakery Café & Restaurant LLC
10.2012 - 12.2020
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverages, appetizer, add-on and desserts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw daily coffee shop operations according to company policies.
Assistant Restaurant Manager
French Bakery Café & Restaurant LLC
10.2010 - 10.2012
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand
- Assessed product stock and monitored monthly inventory control for corrective action planning to eliminate expenses.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Assisted personnel with duties and tasks during high-volume periods.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
Restaurant Supervisor
LA-Marquise Restaurant
10.2006 - 10.2010
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coordinated employee schedules according to shift changes and availability.
- Responded to customer questions regarding products, prices and availability.
Education
High School Diploma -
Alexandra Industry High School
EGYPT- ALEXANDRA09.1997
Skills
- Communication skills
- People management
- Planning and organizing
- Food Safety-Brand standards promotion
- Monthly Inventory
- Corrective Actions
- Suggestive Selling
- Profit and Loss Control
- Training and Development
- Inventory Management
- Schedule Coordination
- Menu development
- Customer Engagement
- Staff Management
- Operations Management
- Recruitment
- Complaint resolution
- Food Service Background
- Inventory control and record keeping
- Organization and prioritization
- Adaptable
- Team Management
- Supply Chain Management
- Customer-Oriented
- Staff Scheduling
- Catering Coordination
- Shift Management
- Recipes and menu planning
- Point of Sale (POS) system operation
- Customer loyalty
- Expense Tracking
- Quality Assurance
- Money Handling
- Event Coordination
- Quality Control
- Decision-Making
- Sales Promotion
- Active Listening
- Self Motivation
- Managing Deliveries
- Time Management
- Investigating Complaints
- Team Collaboration
- Customer Service
- Monitoring Food Preparation
- Leadership abilities
- Excellent Communication
- ServeSafe Manager
- Attention to Detail
- Problem-Solving
- Organizational Skills
- Coaching and Mentoring
Certification
- Certificate of Top-Quality Management & Continuous Improvement.
- Holding group Basic Food Hygiene Certificate.
- holding PIC Hygiene certificate. (Person In charge level 1 /2 / 3
Additional professional activities
Well knowledge in Microsoft and MS project, well knowledge in POS (point Of Sale) cashier system, I perfectly know how use and computer applications, as well as internet, outlook and Office programs.
Key Skills& Achievement
Flexibility to cope with different working environment, willingness to accept new responsibilities, self-confident and self-motivated with initiative, sincerity, hard working and enthusiasm have the ability to work independently and in a team.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Restaurant Manager
Pizza Pro
05.2023 - Current
Restaurant & coffee shop manager
French bakery Café & Restaurant LLC
10.2012 - 12.2020
Assistant Restaurant Manager
French Bakery Café & Restaurant LLC
10.2010 - 10.2012
Restaurant Supervisor
LA-Marquise Restaurant
10.2006 - 10.2010
High School Diploma -
Alexandra Industry High School
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