Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Moustafa Elmikabaty

Gatineau,QC

Summary

Talented with residential and commercial cleaning management experience. Passionate about leading teams to exceed client expectations by keeping buildings disinfected, sanitized and looking and smelling freshly cleaned. Contributes to positive work climate and overall team effort with pleasant attitude, being in uniform, dependable and on time. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Event Housekeeping Manager

Compass Group, Eurest
01.2024 - Current
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Managed team productivity and workflow to exceed quality standards.
  • Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
  • Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.

Event Housekeeping Supervisor

Compass Group, Eurest
11.2022 - 01.2024


  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Managed team of employees, daily progress reports and overall project planning.
  • Coached staff on strategies to enhance performance and improve customer relations.

Housekeeping Supervisor

Best Western Plus Hotel Gatineau
09.2021 - 10.2022
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Monitored cleanliness of lobby, swimming pool and other common areas.

Education

Electrical And Computer Engineering

University of Ottawa
Ottawa, ON

Skills

  • Exceptional time management
  • Focused and detail-oriented
  • Decision making skills
  • Cost reduction strategies
  • Staff training and development
  • Employee training
  • Staff evaluations
  • Customer relationship management
  • Quality assurance and control
  • Document control
  • Hospitality
  • Microsoft Office
  • Flexible schedule
  • Friendly, positive attitude

Languages

English
Native/ Bilingual
French
Limited

Timeline

Event Housekeeping Manager

Compass Group, Eurest
01.2024 - Current

Event Housekeeping Supervisor

Compass Group, Eurest
11.2022 - 01.2024

Housekeeping Supervisor

Best Western Plus Hotel Gatineau
09.2021 - 10.2022

Electrical And Computer Engineering

University of Ottawa

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Moustafa Elmikabaty