Moushita Afreed Brototi
Kamloops,BC
Summary
A fresh MBA graduate from Thompson Rivers University. Committed and hardworking individual with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer queries. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Cashier/Customer Service Representative
Walmart Canada
10.2021 - Current
- Provide excellent customer service to the customers by welcoming everyone politely, engaging with them to help understand their expectations, patiently handling criticism
- Helping colleagues by providing solutions to queries
- Actively engaged in collecting donations, minimizing shrink, and promoting MasterCard
- Train new associates.
Junior Account Manager
Grameenphone Ltd
09.2018 - 09.2019
- Responsible for providing client relations to corporate accounts with a portfolio of around 80 accounts
- Sale of new corporate sim cards and other services to existing and new clients
- Acquiring new and competition clients
- Problem solving and firsthand solutions through strong client relations
- Lead and train associates
Management Trainee
Forethought PR
11.2020 - 04.2021
- Provide public relations and marketing solutions to corporate clients
- Onboard new clients by conducting market surveys
- Creating presentations and presenting in front of senior management of the clients
- Maintaining excellent client relations.
Kindergarten Teacher
Green Dale International School
10.2019 - 04.2020
- Actively engage a classroom full of children aged from 4 years old to 8 years old
- Create course plan and exam papers.
Education
MBA -
Thompson Rivers University
Kamloops, BC04.2023
BBA - Marketing
Independent University of Bangladesh
Dhaka, BD01.2019
Skills
- Leadership
- Customer Service Excellence
- Business Analysis
- Research and Forecasting
- MS Office
- Public Speaking
- Customer Assistance
- Negotiation
Timeline
Cashier/Customer Service Representative
Walmart Canada
10.2021 - Current
Management Trainee
Forethought PR
11.2020 - 04.2021
Kindergarten Teacher
Green Dale International School
10.2019 - 04.2020
Junior Account Manager
Grameenphone Ltd
09.2018 - 09.2019
MBA -
Thompson Rivers University
BBA - Marketing
Independent University of Bangladesh
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