MOUSAMI MANKAME
Calgary
Summary
Experienced customer service professional with over 4 years of expertise in delivering exceptional support and building strong client relationships. Demonstrated success in resolving complex issues and effectively managing customer expectations. Thrives in high-volume environments while maintaining a positive and efficient service experience. Currently on maternity leave and eagerly looking forward to resuming my career.
Overview
10
10
years of professional experience
Work History
Administrative /Lead Customer Service Representative
Starsky Fine Food
01.2021 - 11.2023
- Implement and maintain clear, concise procedures to streamline operations
- Provide ongoing training and support to staff for optimal performance
- Utilize the POS system efficiently to track sales and manage transactions
- Regularly review sales data and customer feedback to identify trends and improve service
- Ensure effective inventory management to meet customer demand and minimize stock issues
Cashier & Online Fulfilment Associate (Customer Service)
Lowes Home Improvement Warehouse
01.2020 - 01.2021
- Provide administrative support to the executive team and various departments
- Manage calendars, schedule appointments, and coordinate meetings
- Draft and maintain correspondence, ensuring clarity and professionalism
- Maintain accurate records and manage inventory efficiently
- Deliver exceptional customer service while ensuring accuracy in cash register transactions
Senior Dietition
Grant Medical Foundation, Ruby Hall Clinic
01.2016 - 01.2018
- Supervised patient meals, ensuring compliance with dietary restrictions for optimal health
- Developed personalized meal plans and conducted daily nutrition assessments for over 150 patients
- Delivered nutrition education to diabetic patients and their families, promoting healthier lifestyles
- Advised healthcare professionals on special therapeutic diets tailored to individual patient needs
- Conducted pediatric nutrition assessments and provided targeted education to support children's health
Senior Dietition
VLCC Health Care LTD
01.2014 - 01.2018
Education
P.G. Diploma -
Nutrition and Dietetics
01.2014
B.Sc. -
Food Technology and Management
01.2013
Skills
- MS Office - Word, Excel, PowerPoint and Outlook
- Managing complex calendars and scheduling appointments
- Knowledgeable in Food Service industry procedures & Regulations
- Excellent Team Member & Self-Starter
- Leadership, interpersonal, and organizational skills
- Ability to quickly adapt to new systems
- Office administration
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Administrative /Lead Customer Service Representative
Starsky Fine Food
01.2021 - 11.2023
Cashier & Online Fulfilment Associate (Customer Service)
Lowes Home Improvement Warehouse
01.2020 - 01.2021
Senior Dietition
Grant Medical Foundation, Ruby Hall Clinic
01.2016 - 01.2018
Senior Dietition
VLCC Health Care LTD
01.2014 - 01.2018
B.Sc. -
Food Technology and Management
P.G. Diploma -
Nutrition and Dietetics
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