Mousa Salehali
Ottawa,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Microdental Lab
10.2020 - 04.2022
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Provided support with front office duties such as photocopying documents or scanning files.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Answered and managed incoming calls and emails.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
Disputes Officer
TD Canada Trust
09.2018 - 05.2019
- Conducted investigations into complaints from customers or employees regarding violations of company policy.
- Drafted reports outlining findings from investigations and recommending corrective action.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Responded to emergency situations by dispatching appropriate personnel to address the incident.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Monitored all operations for potential security risks and threats.
Customer Service Agent
Rogers Communication
06.2015 - 09.2018
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Tracked orders from placement to delivery using internal systems.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Advised customers on purchasing decisions based on their individual needs.
Education
Hillcrest High School
01.2007
Skills
- Administrative Support
- Data Entry
- Electronic Dental Record (EDR)
- Payment Processing
- Knowledge of dental terminology
- Issue Resolution
- Punctual and Reliable
Timeline
Dental Receptionist
Microdental Lab
10.2020 - 04.2022
Disputes Officer
TD Canada Trust
09.2018 - 05.2019
Customer Service Agent
Rogers Communication
06.2015 - 09.2018
Hillcrest High School
Similar Profiles
Madison LynchMadison Lynch
Customer Experience Representative at MicroDental LaboratoriesCustomer Experience Representative at MicroDental Laboratories
Mandy SoyangcoMandy Soyangco
Dental Service Representative at MicroDental LaboratoriesDental Service Representative at MicroDental Laboratories
Christian RamirezChristian Ramirez
Sleep Technician at Dream Lab Sleep LabSleep Technician at Dream Lab Sleep Lab