Hi, I’m
Mourtaza Alsammak
Toronto,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
years of professional experience
1
Certification
Work History
Floorizon Renos
Flooring Helper
09.2018 - 08.2020
Job overview
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings.
- Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Conducted accurate measurements and calculations to verify proper layout and installation.
- Inspected completed installations to verify adherence to quality standards and customer specifications.
Risk Protection Group Security Services
Security Guard
05.2016 - 07.2018
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Voysus Group
Customer Service Representative
01.2010 - 05.2013
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Seneca College of Applied Arts And TechnologyNorth York, ON
No Degree from Artificial Intelligence
05-2026
Skills
- Laminate installation
- Team collaboration
- Customer service
- Information Security
- Complaint Resolution
- Call Management
- Appointment Scheduling
- Data Collection
- Data Entry
- Technical Troubleshooting
- Order Processing
Languages
English
Native or Bilingual
Arabic
Professional Working
Certification
- Certified Digital Marketer, Facebook - 2021-Present
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Flooring Helper
Floorizon Renos
09.2018 - 08.2020
Security Guard
Risk Protection Group Security Services
05.2016 - 07.2018
Customer Service Representative
Voysus Group
01.2010 - 05.2013
Seneca College of Applied Arts And Technology
No Degree from Artificial Intelligence
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