Hi, I’m
Mourtaza Alsammak
Toronto,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
- Excellent communication
- Critical thinking
- Team collaboration
- Service excellence
- Data Entry
- Technical Troubleshooting
- Computer proficiency
- Digital marketing strategy
- Ecommerce management
- Internal communications
Work History
Self-employeed
Brand Manager - Ecommerce and Digital Marketing
09.2022 - 05.2025
Job overview
- Conducted thorough competitor analysis to identify market trends, gaps, and opportunities for differentiation.
- Streamlined online customer journey, resulting in enhanced user satisfaction and increased time spent on site.
- Managed annual budget allocation across various digital channels, ensuring efficient use of resources for maximum ROI.
- Implemented rigorous A/B testing practices to optimize ad creatives, landing pages, and overall campaign performance.
- Established a robust content marketing plan that elevated the brand's leadership status within the industry.
- Developed email marketing campaigns that fostered customer engagement and drove incremental revenue growth.
Risk Protection Group Security Services
Security Guard
05.2021 - 04.2025
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Voysus Group
Customer Service Representative
01.2018 - 12.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Floorizon Renos
Flooring Helper
09.2018 - 06.2024
Job overview
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Assisted in delivering excellent results through proper subfloor preparation
- Facilitated smooth installation processes by assembling necessary equipment and performing required tasks
- Ensured customer satisfaction by maintaining clean and organized workspaces during installations.
- Supported company reputation by delivering high-quality workmanship and upholding established flooring installation standards.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
Twinster
IT Project Manager
05.2016 - 01.2018
Job overview
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Improved system efficiency by optimizing network infrastructure and implementing new technologies.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
- Reduced downtime through proactive identification and resolution of IT issues.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Completed complex repair projects within tight deadlines, minimizing production disruptions and ensuring timely delivery of finished products to customers.
Education
Deeplearning.aiRemote
Bachelor of Science from Artificial Intelligence
05-2027
Languages
English
Native or Bilingual
Arabic
Professional Working
Certification
- Certified Digital Marketer, Facebook - 2021-Present
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