Moureen Yego
Windsor,ON
Summary
Hardworking employee with experience in caregiving and guest room attendant, experienced with providing compassionate and attentive care to clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Room Attendant
Hilton Hotel & Suites Niagara Fallsfallsview
07.2024 - 11.2024
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
- Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
- Contributed to the achievement of department goals by consistently meeting or exceeding assigned quotas for daily cleanings.
- Inspected rooms to confirm adherence to department standards.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
Care Provider
Golden Home Care
08.2021 - 12.2023
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned and cooked nutritious meals to meet specific dietary needs.
Education
High School Diploma -
KADIKA GIRLS HIGH SCHOOL
MIGORI, KENYA04-2021
Skills
- Housekeeping knowledge
- Reliability and punctuality
- Safety awareness
- Detail-oriented
- Safety procedures
- Hygiene standards
- Multitasking and prioritizing
- Problem-solving abilities
- Attention to detail
Accomplishments
- Provided exceptional service with a smile to all guests and received the highest number of five-star reviews in the entire department.
- Learned extensively about all the amenities, including spa, pool, and restaurants at the hotel, so that questions from guests were answered promptly and with the correct information.
- Helped clients regain independence by implementing exercise routines, therapy and rehabilitation plans.
- Built strong trusting relationship with clients and their families, ensuring clear communication of care plans and progress.
Languages
English
Full Professional
Certification
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
- Class G2 Driver's License
- Basic Life Support Certification (BLS)
- Caregiving essentials
Timeline
Guest Room Attendant
Hilton Hotel & Suites Niagara Fallsfallsview
07.2024 - 11.2024
Care Provider
Golden Home Care
08.2021 - 12.2023
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
- Class G2 Driver's License
- Basic Life Support Certification (BLS)
- Caregiving essentials
High School Diploma -
KADIKA GIRLS HIGH SCHOOL
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