Mourad Ammar
Saint Paul,Canada
Summary
Results-driven Operations Professional with a proven track record of enhancing service standards and streamlining complex workflows in fast-paced environments. Expertise in driving process improvements, developing impactful training programs, and fostering a culture of accountability that elevates team performance and customer satisfaction. Recognized for a calm, hands-on leadership style that effectively guides teams through transitions, resolves challenges with precision, and achieves sustainable operational success. Committed to leveraging strategic insights and collaborative approaches to optimize organizational efficiency and drive exceptional results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
STORE MANAGER
Northwest Company
04.2025 - Current
- Led all aspects of store operations, ensuring alignment with corporate goals while adapting to local needs.
- Directed daily store operations including inventory control, merchandising, and financial performance.
- Developed and executed store-specific action plans to meet sales targets and service standards.
GENERAL MANAGER
MR Mikes Steakhouse
08.2018 - 01.2024
- Directed bar and restaurant operations, managed staff schedules, and ensured exceptional customer interactions.
- Implemented operational excellence strategies, revamped menu offerings, and designed training programs.
F&B LODGE TALENT/SUPERVISOR
MR Mikes Steakhouse
10.2013 - 10.2017
- Resolved operational issues, managed staffing, updated menus, and enforced health and safety regulations.
RESTAURANT & BAR MANAGER
Mezzaluna
08.2012 - 08.2013
- Strategically delegated tasks, designed schedules, spearheaded promotions, and resolved customer concerns.
ASSISTANT MANAGER
Delano Hotel Morgan Group
11.2010 - 06.2012
- Provided exceptional dining service, oversaw reservations, and coordinated with kitchen staff.
HEAD BARTENDER
La Mamounia Palace
06.2010 - 09.2011
- Managed the renowned bar, trained junior bartenders, and created signature cocktails.
CHEF BARMAN
W Hôtel Doha, La Maison du Caviar
12.2008 - 04.2010
- Played a key role in the pre-opening team, selected and organized the beverage menu, and trained staff.
BARTENDER
Shangri-La Hotels and Resorts
11.2006 - 05.2008
- Integral member of the pre-opening team, maintained bar levels, and delivered top-notch service.
RESTAURANT SUPERVISOR
Sofitel Marina Samir Hotel
05.2005 - 10.2006
- Oversaw floor operations, managed wines and beverages, and coordinated with kitchen and bar staff.
Education
D.T.H Diploma - Culinary & Hotel Management
I.S.T.H.T
01.2005
Skills
- Team leadership
- Operations Management
- Multitasking and organization
- Team Development
- Customer service
- Problem-solving
- Operational efficiency
- Cost management
- Time management
- Conflict resolution
Certification
- Team Leadership & Operations Oversight
- Food Safety (Certified)
- WHMIS (Certified)
- First Aid (Certified)
- Incident Reporting & Documentation
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Professional Working
Timeline
STORE MANAGER
Northwest Company
04.2025 - Current
GENERAL MANAGER
MR Mikes Steakhouse
08.2018 - 01.2024
F&B LODGE TALENT/SUPERVISOR
MR Mikes Steakhouse
10.2013 - 10.2017
RESTAURANT & BAR MANAGER
Mezzaluna
08.2012 - 08.2013
ASSISTANT MANAGER
Delano Hotel Morgan Group
11.2010 - 06.2012
HEAD BARTENDER
La Mamounia Palace
06.2010 - 09.2011
CHEF BARMAN
W Hôtel Doha, La Maison du Caviar
12.2008 - 04.2010
BARTENDER
Shangri-La Hotels and Resorts
11.2006 - 05.2008
RESTAURANT SUPERVISOR
Sofitel Marina Samir Hotel
05.2005 - 10.2006
D.T.H Diploma - Culinary & Hotel Management
I.S.T.H.T