Mourad Ammar
Saint Paul,Canada
Summary
Results-driven Operations Professional with a proven track record in enhancing service quality through strategic menu improvements and comprehensive training initiatives. Expertise in customer satisfaction and operational efficiency, paired with strong problem-solving skills and effective team leadership. Demonstrated ability to manage multiple priorities, ensuring exceptional executive support and streamlined office management while driving financial reporting accuracy and vendor negotiations. Committed to continuous improvement, maximizing resource utilization, and fostering collaborative team environments to boost profitability.
Overview
19
19
years of professional experience
Work History
General Manager
MR Mikes Steakhouse
Saint Paul, Canada
09.2018 - 01.2024
- Led bar & Restaurant operations, resolving issues efficiently and enhancing service quality
- Managed staff schedules and customer interactions, ensuring seamless operations
- Orchestrated operational excellence in high-volume bar, optimizing staffing schedules and elevating customer satisfaction
- Revamped menu offerings and implemented robust training programs
F&B Lodge Talent/Supervisor
MR Mikes Steakhouse
Bonnyville, Alberta
12.2013 - 12.2017
- Resolved operational issues in a busy bar
- Managed staffing, rostering, and customer needs
- Updated menus and trained new personnel
Assistant Manager
Delano Hotel Morgan Group
Marrakech, Morocco
01.2011 - 08.2012
- Provided dining service for this exclusive Italian gastronomy's restaurant
- Responsibilities included overseeing reservations, assisting in menu development
- Serving as the restaurant's representative to the public
Head bartender
La Mamounia Palace
Marrakech, Morocco
08.2010 - 05.2011
- Company Overview: La Mamounia palace one of the leading hotels in the world
- Worked in a wonderful bar named after Sir Winston Leonard Spencer-Churchill
- La Mamounia palace one of the leading hotels in the world
Chef barman
W Hotel Doha, La Maison du Caviar
Doha, Qatar
02.2009 - 06.2010
- A leading member of the pre-opening team working closely with the restaurant manager in selecting and organizing the whole beverage menu and service concept
Bartender
Shangri-La Hotels and Resorts
Abu Dhabi, United Arab Emirates
01.2007 - 07.2008
- A functional member of the pre-opening team heading up the Bar Tending
- Maintaining Bar levels for all the liquor sold
- Established and maintained all the SOPs for drinks served
Supervisor
Sofitel Marina Smir Hotel
Tetuane, Morocco
07.2005 - 08.2006
- Overseeing floor operations in Salon bleu, an All-Day Dining concept serving Buffet & A la Carte with a range of wines & beverages and an annexed American outdoor bar
Education
D.T.H Diploma - Culinary & Hotel Management
I.S.T.H.T
Mohammedia, Morocco09.2005
Skills
- Team leadership
- Operations Management
- Menu development
- Team Development
- Bar operations/management
- Banquet management
- Customer service
- Problem solving
- Restaurant management
- Staff management
- Operational efficiency
- Customer satisfaction
- Inventory control
- Cost management
- Service quality
- Team building
- Employee training
- Time management
- Conflict resolution
- Customer service
- Problem solving
- PC competent
- Operations management
- Recruitment
- Leadership
- Employee scheduling
- Safety protocol
Languages
English : Native,
French : Native,
Arabic : Native,
Spanish: Advanced
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Native/ Bilingual
Spanish
Professional
Timeline
General Manager
MR Mikes Steakhouse
09.2018 - 01.2024
F&B Lodge Talent/Supervisor
MR Mikes Steakhouse
12.2013 - 12.2017
Assistant Manager
Delano Hotel Morgan Group
01.2011 - 08.2012
Head bartender
La Mamounia Palace
08.2010 - 05.2011
Chef barman
W Hotel Doha, La Maison du Caviar
02.2009 - 06.2010
Bartender
Shangri-La Hotels and Resorts
01.2007 - 07.2008
Supervisor
Sofitel Marina Smir Hotel
07.2005 - 08.2006
D.T.H Diploma - Culinary & Hotel Management
I.S.T.H.T
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