Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Mourad Ammar

Mourad Ammar

Saint Paul,Canada

Summary

Results-driven Operations Professional with a proven track record in enhancing service quality through strategic menu improvements and comprehensive training initiatives. Expertise in customer satisfaction and operational efficiency, paired with strong problem-solving skills and effective team leadership. Demonstrated ability to manage multiple priorities, ensuring exceptional executive support and streamlined office management while driving financial reporting accuracy and vendor negotiations. Committed to continuous improvement, maximizing resource utilization, and fostering collaborative team environments to boost profitability.

Overview

19
19
years of professional experience

Work History

General Manager

MR Mikes Steakhouse
Saint Paul, Canada
09.2018 - 01.2024
  • Led bar & Restaurant operations, resolving issues efficiently and enhancing service quality
  • Managed staff schedules and customer interactions, ensuring seamless operations
  • Orchestrated operational excellence in high-volume bar, optimizing staffing schedules and elevating customer satisfaction
  • Revamped menu offerings and implemented robust training programs

F&B Lodge Talent/Supervisor

MR Mikes Steakhouse
Bonnyville, Alberta
12.2013 - 12.2017
  • Resolved operational issues in a busy bar
  • Managed staffing, rostering, and customer needs
  • Updated menus and trained new personnel

Assistant Manager

Delano Hotel Morgan Group
Marrakech, Morocco
01.2011 - 08.2012
  • Provided dining service for this exclusive Italian gastronomy's restaurant
  • Responsibilities included overseeing reservations, assisting in menu development
  • Serving as the restaurant's representative to the public

Head bartender

La Mamounia Palace
Marrakech, Morocco
08.2010 - 05.2011
  • Company Overview: La Mamounia palace one of the leading hotels in the world
  • Worked in a wonderful bar named after Sir Winston Leonard Spencer-Churchill
  • La Mamounia palace one of the leading hotels in the world

Chef barman

W Hotel Doha, La Maison du Caviar
Doha, Qatar
02.2009 - 06.2010
  • A leading member of the pre-opening team working closely with the restaurant manager in selecting and organizing the whole beverage menu and service concept

Bartender

Shangri-La Hotels and Resorts
Abu Dhabi, United Arab Emirates
01.2007 - 07.2008
  • A functional member of the pre-opening team heading up the Bar Tending
  • Maintaining Bar levels for all the liquor sold
  • Established and maintained all the SOPs for drinks served

Supervisor

Sofitel Marina Smir Hotel
Tetuane, Morocco
07.2005 - 08.2006
  • Overseeing floor operations in Salon bleu, an All-Day Dining concept serving Buffet & A la Carte with a range of wines & beverages and an annexed American outdoor bar

Education

D.T.H Diploma - Culinary & Hotel Management

I.S.T.H.T
Mohammedia, Morocco
09.2005

Skills

  • Team leadership
  • Operations Management
  • Menu development
  • Team Development
  • Bar operations/management
  • Banquet management
  • Customer service
  • Problem solving
  • Restaurant management
  • Staff management
  • Operational efficiency
  • Customer satisfaction
  • Inventory control
  • Cost management
  • Service quality
  • Team building
  • Employee training
  • Time management
  • Conflict resolution
  • Customer service
  • Problem solving
  • PC competent
  • Operations management
  • Recruitment
  • Leadership
  • Employee scheduling
  • Safety protocol

Languages

English : Native,

French : Native,

Arabic  :  Native,

Spanish: Advanced

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Native/ Bilingual
Spanish
Professional

Timeline

General Manager

MR Mikes Steakhouse
09.2018 - 01.2024

F&B Lodge Talent/Supervisor

MR Mikes Steakhouse
12.2013 - 12.2017

Assistant Manager

Delano Hotel Morgan Group
01.2011 - 08.2012

Head bartender

La Mamounia Palace
08.2010 - 05.2011

Chef barman

W Hotel Doha, La Maison du Caviar
02.2009 - 06.2010

Bartender

Shangri-La Hotels and Resorts
01.2007 - 07.2008

Supervisor

Sofitel Marina Smir Hotel
07.2005 - 08.2006

D.T.H Diploma - Culinary & Hotel Management

I.S.T.H.T
Mourad Ammar