Hyder(Mohsen) Al-Ridhawi
Port Hardy,BC
Summary
Driven professional with a proven track record at National Car and Truck Rentals, adept in sales strategy development and marketing campaign execution. Excelled in fostering team collaboration and enhancing customer satisfaction, demonstrating exceptional interpersonal communication and analytical thinking. Achieved significant client base expansion through strategic marketing and rigorous compliance with industry standards.
Overview
10
10
years of professional experience
Work History
Agency Operator
National Car and Truck Rentals
09.2020 - Current
- Engaged in strategic marketing plans to expand the agency''s reach and attract new clients.
- Maintain strict compliance with industry regulations and standards, minimizing risk exposure for the agency.
- Attend regular team meetings to facilitate open communication, problem-solving, and collaboration among staff members.
- Oversee daily operations, ensuring timely completion of tasks and adherence to established policies and procedures.
Assistant Manager, Trainer
Tim Hortons
07.2014 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
High School Diploma -
DR BETTE STEPHENSON CENTER FOR LEARNING
RICHMOND HILL07.2016
Skills
- Data-driven decision-making
- Sales strategy development
- Performance Analysis
- Marketing Campaign Execution
- Excellent Phone Demeanor
- Clear Communication
- Computer Skills
- Professional Communication
- Front Desk Management
- Professionalism
- Analytical Thinking
- Interpersonal Communication
- Adaptability
Languages
English
Native or Bilingual
Arabic
Limited Working
Hindi
Limited Working
Urdu
Limited Working
Timeline
Agency Operator
National Car and Truck Rentals
09.2020 - Current
Assistant Manager, Trainer
Tim Hortons
07.2014 - 08.2020
High School Diploma -
DR BETTE STEPHENSON CENTER FOR LEARNING
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