MOUNISHA MIRTIPATI
Toronto,ON
Summary
Result-oriented IT professional with 2+ years of hands-on experience in NOC operations, system administration, and application support. Strong background in incident management, network troubleshooting, and real-time alert monitoring within high-availability enterprise environments. Experienced in executing SQL queries for data validation and performing log analysis to support root-cause identification. Well-versed in Agile methodology and SLA-driven support models, contributing to service continuity and operational excellence.
Overview
2
2
years of professional experience
Work History
Assistant System Engineer
Tata Consultancy Services
, India
05.2021 - 07.2022
- Provided L1/L2 application and infrastructure support in a production environment, resolving incidents and service requests through ticketing systems.
- Monitored system and application alerts, performed initial troubleshooting, and escalated issues to L2/L3 teams as per SLA.
- Supported network-related issues including connectivity problems, DNS resolution checks, and VPN access troubleshooting.
- Assisted with Windows system support, user access issues, and password resets.
- Performed basic log analysis to identify recurring issues and support root cause analysis.
- Ran SQL queries for validation and troubleshooting under guidance.
- Worked in a shift-based support model, collaborating with cross-functional teams to ensure uptime and service continuity.
- Documented incidents and resolutions to improve knowledge base and reduce repeat issues.
IT Support Intern
Media 3
, India
05.2020 - 04.2021
- Provided IT support and systems assistance for internal users and infrastructure.
- Assisted in network troubleshooting, including IP configuration, DNS checks, and connectivity issues.
- Monitored systems and responded to alerts under supervision.
- Supported Windows and Linux troubleshooting, including service checks and basic log reviews.
- Assisted with user account management, access permissions, and password resets.
- Followed incident handling and escalation procedures, gaining exposure to SLA-based support environments.
- Maintained documentation for common issues and resolutions.
Education
Postgraduate Certificate - Lambton College
DevOps For Cloud Computing
Canada04-2024
Bachelor of Technology - Cybersecurity
Computer Science
India05-2021
Skills
- Networking: TCP/IP, DNS, DHCP, VPN, NAT, Ports & Protocols, Firewall basics
- Operating Systems: Windows 10/11, Linux (Ubuntu, CentOS – basic)
- Monitoring & Support: Network monitoring, alert handling, incident response
- Ticketing & ITSM: Incident, Request, SLA, Escalation (ServiceNow/Jira concepts)
- Cloud Basics: AWS EC2, Security Groups, IAM (basic), Azure VMs
- Security Fundamentals: Log analysis, MFA, access control, incident awareness
- Database Basics: SQL queries (SELECT, WHERE, JOIN – support use)
Availability
rotational / night shifts, Open to Relocation
Hands On Labs Practical Experience
- Network troubleshooting lab
- Linux log monitoring practice
- AWS EC2 and security group configuration
Timeline
Assistant System Engineer
Tata Consultancy Services
05.2021 - 07.2022
IT Support Intern
Media 3
05.2020 - 04.2021
Postgraduate Certificate - Lambton College
DevOps For Cloud Computing
Bachelor of Technology - Cybersecurity
Computer Science