Hi, I’m
MOUNIRA BOURENANE
NEW BRUNSWICK,CANADA
Summary
Enthusiastic training professional , successful at developing training plans and materials to help students / employees succeed
Ensures that students / employees have the best understanding of the topic , with different methods, strategies
Comfortable with remote training technology.
Reliable , autonomous and patient .
Overview
19
years of professional experience
Work History
Freelance
Professional Trainer
01.2021 - 07.2022
Job overview
- Created training programs / lessons adapted to students / employees needs for different topics ( soft skills, procedures...)
- Prepared learning materials for lessons / programs.
- Developed individualized plans to help students/employees reach goals
- Animated different workshops
ACT NOW
Founder and Director
10.2015 - 12.2019
Job overview
- Created organization's mission and vision statements for use by employees.
- Management of establishment on all aspects (administrative, HR, Logistics ...)
- Implementation of pedagogical project
- Developed and maintained relationships with students and clients .
- Directed staff and managed annual capital budget.
BNP Paribas El Djazair
Head of Operations
05.2015 - 07.2015
Job overview
- Managed team of consumer credit analysts
- Implementation of operational procedures, as part of the handling of consumer credit files
- Complied with established internal controls and policies.
BNP Paribas Personnal Finance
Compliance and Operational Risk Manager
09.2008 - 05.2015
Job overview
- Established internal control system (coordination of permanent controls, risk mapping ...)
- Established system of financial security, ethics, and prevention against money laundering
- Animation of training; seminars to all employees
- Implemented and managed controls to comply with laws and regulations, agreements
BNP Paribas Personnal Finance _Partenairship RENAULT
Head of Branch
11.2006 - 09.2008
Job overview
- Guaranteed the achievement of the quantitative and qualitative objectives of the agency (Agency which represented 30% of outstanding of the compagny )
- Animated and coach a team of analysts (17 people)
- Ensured the application of the rules and procedures of the company.
- Developed strategic plans for day-to-day financial operations.
- Developed metrics objectives for consumer credit financing,
CETELEM Algeria - BNP Paribas Group PERSONAL FINANCE
Consumer Credit Analyst
05.2005 - 11.2006
Job overview
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Made decisions and recommendations about consumer credit demand
- Contacted customers and requested financial documentation.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
ORASCOM TELECOM ALGERIE
Customer Advisor
12.2001 - 09.2004
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Explained charges, fees, terms of sales and service agreements to customers
- Documented customer interactions in internal database to maintain complete customer service history.
Education
ARCOM CANADAAlgiers
Training of Trainer And Coach from Professional Trainer And Coach
07.2018
Graduate School of ManagementAlgiers
Post-Graduation Specialized from Business Management
2005
Algiers Business SchoolAlgiers
Licence (Bachelor's Canadien Degree from Financial and Commercial Sciences, Marketing
2001
AMARA RACHID - BENAlgiers
Baccalaureat of Science from Nature and Life
1997
Skills
- Analytical skills
- Communication skills
- Problem resolving Skills
- Training Program Design
- Time Management
- Organizational skills
- Microsoft Office Outlook
Additional Information
Languages
French : speaking (fluent) /writing (fluent)
English : intermediate
Arabic : speaking (fluent) /writing (fluent)
Timeline
Professional Trainer
Freelance
01.2021 - 07.2022
Founder and Director
ACT NOW
10.2015 - 12.2019
Head of Operations
BNP Paribas El Djazair
05.2015 - 07.2015
Compliance and Operational Risk Manager
BNP Paribas Personnal Finance
09.2008 - 05.2015
Head of Branch
BNP Paribas Personnal Finance _Partenairship RENAULT
11.2006 - 09.2008
Consumer Credit Analyst
CETELEM Algeria - BNP Paribas Group PERSONAL FINANCE
05.2005 - 11.2006
Customer Advisor
ORASCOM TELECOM ALGERIE
12.2001 - 09.2004
ARCOM CANADA
Training of Trainer And Coach from Professional Trainer And Coach
Graduate School of Management
Post-Graduation Specialized from Business Management
Algiers Business School
Licence (Bachelor's Canadien Degree from Financial and Commercial Sciences, Marketing
AMARA RACHID - BEN
Baccalaureat of Science from Nature and Life
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