Mounika Pinnapureddy
Calgary,AB
Summary
Proven Office Administrative Assistant at Nouvita Healthcare Ltd, adept in Microsoft Office Suite and verbal communication, streamlined office processes, and enhanced team collaboration. Achieved increased efficiency and customer satisfaction through meticulous organization and proactive problem-solving. Skilled in confidentiality handling and business administration, consistently delivering results beyond expectations. Focused office administrative with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Office Administrative Assistant
Nouvita Healthcare Ltd
01.2021 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Tracked and checked daily employees clock in and clock out data.
- Cross checked contracted employees timesheets and working hours accurately.
Education
Bachelor of Arts - Electrical And Computer Engineering Technology (Telecommunications And Networks Option)
JNTUH
Hyderabad India07.2017
High School Diploma -
Board of Intermidiate
Nalgonda India05.2013
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Microsoft Excel
- Business Administration
- Multi-Line Phone Systems
- Time Management
- Payroll
- Confidentiality handling
- Computer Skills
- Microsoft Office Suite
Languages
English
Full Professional
Interests
Highly interested in travelling, Reading books.
Timeline
Office Administrative Assistant
Nouvita Healthcare Ltd
01.2021 - 07.2024
Bachelor of Arts - Electrical And Computer Engineering Technology (Telecommunications And Networks Option)
JNTUH
High School Diploma -
Board of Intermidiate
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