Mounika Krishna
Toronto,ON
Summary
Secure a position that will enable me to use my strong communication , organization and customer service skills. I have over 4 years of combined experience in customer service, logistics and Project management. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.Looking to leverage my knowledge
Overview
5
5
years of professional experience
1
1
Certification
Work History
TRANSPORTATION SPECIALIST
AMAZON DEVELOPMENT CENTRE
09.2020 - 04.2022
- Worked in ROC (Relay Operation Center) and played a critical role in ensuring the smooth functioning of Amazons Transportation network, thereby having a direct impact on Amazons ability to serve the customers on time
- Planned and scheduled trucks to be placed at each of our Fulfillment Centers across America based on various factors such as forecast, historical trend, vehicle capacity and carrier capability
- Understood trends in network exceptions and then proposed process changes to streamline the operations
- Created a tool which identifies the lanes less than 50 miles(TOMY)
- Differentiating trailers between 53 and 26 foot trucks, which directly hit the cost saving of 2300$ per month
- Provided quality training and support to the New Hires
- Worked with service providers to resolve issues and correct delays.
- Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.
PROJECT OFFICER
VOICE4GIRLS NGO
04.2019 - 06.2020
- Played a vital role in breaking the central command and control hierarchy of decision making and formed a collaborative leadership with beneficiaries from different fields
- Invited representatives from different fields to join the diversity committee team who added vital perspectives for 5 year plan of the organization/policies and practices
- Hired variety of university students from marginalized/non marginalized communities/ Persons with disabilities and involved them in decision making to boost inclusion
- Monitored the projects of Voice4girls through collection, compilation and analysis of data
- Prepared monthly, quarterly and annual, qualitative and quantitative report of the project and ensured timely submission of reports for donors, government agency and partners
- Developed the required formats and gave training, developed and maintained the database appropriate for the project activities and supervised the data collection, reporting and ensuring the data quality.
CUSTOMER SERVICE ASSOCIATE
AMAZON DEVELOPMENT CENTRE
07.2014 - 10.2016
- Trained in both live / non live medium and flexible enough to be flipped to meet SLA for the organisation. Helped customers by troubleshooting their devices and ensure that the issue is fixed
- Offered basic technical support for clients on wide range of Amazon products.Troubleshooting problems related to Amazon prime, Fire TV , Fire tv stick and Kindle
- Increased the productivity of the team by recommending changes to the process which completely eliminated some issues, and reduced customer concerns, for which I was highly appreciated
- Managed a high volume workload within a commitment driven environment.
- Worked as Subject matter Expert( SME). Provided Peer to peer support.
- Consistently met performance benchmarks in all areas (speed, accuracy and volume)
Education
DIPLOMA - SUPPLY CHAIN AND OPERATIONS MANAGEMENT
HUMBER COLLEGE
Toronto, ON12.2022
MASTERS - SOCIAL WORK
CHRIST UNIVERSITY
2019
BACHELORS - MANAGEMENT STUDIES
ST. FRANCIS COLLEGE
2014
Skills
- Motivated, hardworking and a quick learner
- Good team player and excellent interaction skills to coordinate and work within a team
- Excellent one to one and group communication / presentation skills
- Demonstrated ability to analyze data and prepare reports/recommendations
- Demonstrated skills and experience in data and data analysis
- Excellent multi-tasking, time management, interpersonal and leadership skills
- Professionally focused, highly motivated with solid problem solving skills and a history of demonstrated academic excellence
Certification
MS Office
Data analysis
Interests
Dancing
Gardening
Swimming
Timeline
TRANSPORTATION SPECIALIST
AMAZON DEVELOPMENT CENTRE
09.2020 - 04.2022
PROJECT OFFICER
VOICE4GIRLS NGO
04.2019 - 06.2020
CUSTOMER SERVICE ASSOCIATE
AMAZON DEVELOPMENT CENTRE
07.2014 - 10.2016
DIPLOMA - SUPPLY CHAIN AND OPERATIONS MANAGEMENT
HUMBER COLLEGE
MASTERS - SOCIAL WORK
CHRIST UNIVERSITY
BACHELORS - MANAGEMENT STUDIES
ST. FRANCIS COLLEGE