Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Mounica Koneti

Concord,ON

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

1
1
year of professional experience

Work History

Cashier

Mandarin
Toronto, Ontario
12.2023 - 08.2024
  • Processed customer transactions accurately and efficiently at busy retail locations.
  • Managed cash register operations, including handling cash, credit, and refunds.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Assistant Store Manager

Indian Store
Toronto, Ontario
07.2023 - 12.2023
  • Supported inventory management and stock replenishment processes.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Facilitated team meetings to communicate updates and encourage collaboration.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Education

Master of Science - Computer Science

Osmania University
India
12-2020

Skills

  • Cash register operations
  • Inventory management
  • Customer service
  • Sales monitoring
  • Team leadership
  • Conflict resolution
  • Data analysis
  • Problem solving
  • Employee training
  • Collaboration skills
  • Process improvement
  • Daily reporting
  • Product restocking
  • Written and verbal communication
  • Returns processing

Accomplishments

  • 2 Spotlights for Customer Satisfaction
  • Monthly Award at Mandarin

Languages

English
Professional
Hindi
Professional
Telugu
Professional

Timeline

Cashier

Mandarin
12.2023 - 08.2024

Assistant Store Manager

Indian Store
07.2023 - 12.2023

Master of Science - Computer Science

Osmania University

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Mounica Koneti