MOUNIA BOUKHARI
Ottawa,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Elemental Data Collection
06.2024 - 07.2024
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Host
Enovation Find INC
04.2024 - 04.2024
- Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
- Improved client retention rates by consistently delivering exceptional customer service and exceeding expectations.
Cashier
MEDICALE HOUSE
06.2022 - 06.2023
- Resolved customer complaints promptly and efficiently
- Educated customers about products and services offered by the company
- Developed pricing proposals tailored to individual client requirements
- Developed key customer relationships to increase sales
- Maintained current store, product and promotional knowledge to drive consistent sales
- Greeted customers and answered any questions they had about the store's products and services
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
Education
High School Diploma -
Alhanane School
07.2023
Business Marketing
Algonquin College
Skills
- Conflict resolution
- Adaptability
- Attention to detail
- Active listening
- Customer Relations
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
Personal Information
Hobbies: Reading novels, Hiking, Basketball, Swimming, Biking, Walking, Volunteer work, Meditation
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Limited Working
Timeline
Call Center Representative
Elemental Data Collection
06.2024 - 07.2024
Host
Enovation Find INC
04.2024 - 04.2024
Cashier
MEDICALE HOUSE
06.2022 - 06.2023
High School Diploma -
Alhanane School
Business Marketing
Algonquin College
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