Moundir Bouadjimi
Gatineau,QC
Summary
Emerging professional in Business Technology Management, set to graduate this semester, focusing on bringing a fresh perspective to business analysis. Hands-on experience in operations management, combined with a solid ability to turn data insights into actionable strategies, has led to consistent process improvements, enhanced efficiency, and elevated customer experiences. Skilled in leading teams and solving challenges through creative problem-solving, with expertise in data modelling and process optimization, ready to contribute to a dynamic and innovative organization.
Overview
9
9
years of professional experience
Work History
Operations Manager (Front of House)
Tucker's Marketplace
01.2023 - Current
- Oversaw front-of-house operations in a high-volume buffet restaurant, leading a team of 10+ employees to ensure efficient service and high customer satisfaction during peak hours.
Empowered employees to take ownership of their responsibilities, resulting in increased accountability and improved performance outcomes.
Collaborated with kitchen staff to manage workflow, ensuring smooth service delivery and reducing customer wait times.
Handled employee management, resolving staff issues and coordinating shifts to maintain a productive and motivated team.
Contributed to managing the restaurant’s social media presence by assisting with promotions for special events and offers to engage customers and increase foot traffic.
Managed the POS system, ensuring transaction accuracy and troubleshooting system issues to prevent service disruptions.
Conducted daily financial reporting, ensuring accurate sales tracking and resolving discrepancies to maintain financial control.
Supervised operations staff and ensured compliance with company policies and procedures.
Focused on maintaining service quality and improving operational efficiency by identifying and addressing areas for improvement in buffet service.
Freelancer
Upworks Work From Home
01.2021 - 03.2023
- Provided a variety of freelance services to clients across different industries, including translation, video editing, and administrative support.
- Translation Services: Translated documents from English to French and Arabic (and vice versa), ensuring linguistic accuracy and cultural relevance for business documents, websites, and marketing materials.
- Video Editing: Edited short films and promotional videos, working with clients to achieve their desired vision. Delivered projects on time, ensuring alignment with client specifications.
- Administrative Assistance: Managed scheduling, email correspondence, and basic data entry tasks for small businesses, helping to improve organizational efficiency and communication.
- Developed strong time management skills by handling multiple projects simultaneously while meeting deadlines and maintaining a high level of client satisfaction.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
Cashier Assistant
IGA Alimentation Beaubien et Fille Inc.
10.2020 - 05.2021
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Operations & Diving Instructor
Barracuda Diving Club (Family Business)
01.2016 - 07.2019
- Established strong rapport with clients, fostering trust and confidence during instruction sessions.
- Ensured compliance with PADI regulations by regularly updating course materials and adhering to certification requirements.
- Built strong relationships with local tourism businesses to generate referrals and increase enrollment in diving courses offered at the facility.
- Organized dive trips and group events for certified divers, cultivating a sense of community within the diving school clientele base.
- Conducted regular equipment maintenance checks, guaranteeing safe and reliable gear for both instructors and students alike.
Education
Bachelor of Commerce (B.Com.) - Business Technology Manegement
University Of Ottawa
Ottawa01.2030
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Staff Management
- Customer Relationship Management
- MS Office
- Schedule Management
- Business Administration
- Analytical Thinking
- Documentation And Reporting
- SQL and Databases
- Statistic analysis
- Python Programming
- R Programming
- Data Modeling
- Java Deployment Tools
Languages
English
Professional Working
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Operations Manager (Front of House)
Tucker's Marketplace
01.2023 - Current
Freelancer
Upworks Work From Home
01.2021 - 03.2023
Cashier Assistant
IGA Alimentation Beaubien et Fille Inc.
10.2020 - 05.2021
Operations & Diving Instructor
Barracuda Diving Club (Family Business)
01.2016 - 07.2019
Bachelor of Commerce (B.Com.) - Business Technology Manegement
University Of Ottawa
Similar Profiles
Angie TuckerAngie Tucker
Owner at Tucker's Party AnimalsOwner at Tucker's Party Animals
Avery McGaughAvery McGaugh
Cashier at Tucker's Onion BurgersCashier at Tucker's Onion Burgers
AlecZander McNealAlecZander McNeal
Line Cook at Tucker'sLine Cook at Tucker's