Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mounawar-Ali Mhadji

East York,Canada

Summary

Dedicated and results-driven Business Administration graduate with a strong foundation in strategic planning and operational efficiency. Equipped with a diverse skill set and a passion for driving organizational success, I am eager to leverage my academic knowledge and practical experience in a dynamic corporate environment. Committed to continuous improvement and innovative problem-solving, I strive to make effective contributions to team objectives and enhance overall business performance.

Overview

8
8
years of professional experience

Work History

Bilingual Operator - Monitoring Station

AlarmForce (Bell Canada)
Toronto, Canada
10.2024 - Current
  • Monitored and responded to security and medical alerts, ensuring adherence to established protocols for swift and effective resolution of incidents.
  • Verified and updated confidential contact and dispatch data in internal systems, contributing to improved accuracy and efficiency in emergency response operations.
  • Delivered high-quality bilingual support to clients, fostering strong relationships and enhancing client satisfaction while seamlessly coordinating with emergency services to ensure prompt assistance.

Customer Service Agent

Foundever (Rogers Care)
East York, Canada
08.2024 - 10.2024
  • Delivered exceptional client support through effective management of inbound calls, addressing complex billing and technical issues, with a focus on resolution and customer satisfaction.
  • Maintained meticulous documentation of customer interactions, ensuring accurate records were available for further analysis, and streamlined collaboration with relevant departments.
  • Employed advanced conflict resolution techniques to foster and sustain positive relationships with clients, resulting in increased customer loyalty and retention.

Front Desk Administrative (Training by Spark Employment)

Super 8 Hotel
Sudbury, Canada
09.2023 - 10.2023
  • Provided exceptional customer service by efficiently managing front desk operations, ensuring a welcoming and professional atmosphere for all guests.
  • Coordinated check-in and check-out processes, handling reservations and inquiries with accuracy and attention to detail.
  • Assisted in maintaining hotel records and inventory, contributing to streamlined operations and enhanced guest satisfaction.

Sorter

Intelcom
Sudbury, Canada
05.2022 - 09.2022

Delivery Driver

Sudbury, Canada
12.2021 - 05.2022

Youth Leader

La Maison
Toronto, Canada
02.2018 - 04.2018

Education

Bachelor of Business Administration -

Laurentian University
Sudbury, ON
01-2025

Customer Service Certificate -

Alison
12.2023

Diploma in Business Administration -

Collège Boréal
Sudbury, ON
12.2022

Skills

  • Bilingual Communication
  • Customer Service
  • Administrative Support
  • Multitasking
  • Data Entry
  • Scheduling
  • Problem Solving
  • Microsoft Office (Word, Excel, PowerPoint)

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Bilingual Operator - Monitoring Station

AlarmForce (Bell Canada)
10.2024 - Current

Customer Service Agent

Foundever (Rogers Care)
08.2024 - 10.2024

Front Desk Administrative (Training by Spark Employment)

Super 8 Hotel
09.2023 - 10.2023

Sorter

Intelcom
05.2022 - 09.2022

Delivery Driver

12.2021 - 05.2022

Youth Leader

La Maison
02.2018 - 04.2018

Bachelor of Business Administration -

Laurentian University

Customer Service Certificate -

Alison

Diploma in Business Administration -

Collège Boréal
Mounawar-Ali Mhadji