Mounawar-Ali Mhadji
East York,Canada
Summary
Dedicated and results-driven Business Administration graduate with a strong foundation in strategic planning and operational efficiency. Equipped with a diverse skill set and a passion for driving organizational success, I am eager to leverage my academic knowledge and practical experience in a dynamic corporate environment. Committed to continuous improvement and innovative problem-solving, I strive to make effective contributions to team objectives and enhance overall business performance.
Overview
8
8
years of professional experience
Work History
Bilingual Operator - Monitoring Station
AlarmForce (Bell Canada)
Toronto, Canada
10.2024 - Current
- Monitored and responded to security and medical alerts, ensuring adherence to established protocols for swift and effective resolution of incidents.
- Verified and updated confidential contact and dispatch data in internal systems, contributing to improved accuracy and efficiency in emergency response operations.
- Delivered high-quality bilingual support to clients, fostering strong relationships and enhancing client satisfaction while seamlessly coordinating with emergency services to ensure prompt assistance.
Customer Service Agent
Foundever (Rogers Care)
East York, Canada
08.2024 - 10.2024
- Delivered exceptional client support through effective management of inbound calls, addressing complex billing and technical issues, with a focus on resolution and customer satisfaction.
- Maintained meticulous documentation of customer interactions, ensuring accurate records were available for further analysis, and streamlined collaboration with relevant departments.
- Employed advanced conflict resolution techniques to foster and sustain positive relationships with clients, resulting in increased customer loyalty and retention.
Front Desk Administrative (Training by Spark Employment)
Super 8 Hotel
Sudbury, Canada
09.2023 - 10.2023
- Provided exceptional customer service by efficiently managing front desk operations, ensuring a welcoming and professional atmosphere for all guests.
- Coordinated check-in and check-out processes, handling reservations and inquiries with accuracy and attention to detail.
- Assisted in maintaining hotel records and inventory, contributing to streamlined operations and enhanced guest satisfaction.
Sorter
Intelcom
Sudbury, Canada
05.2022 - 09.2022
Delivery Driver
Sudbury, Canada
12.2021 - 05.2022
Youth Leader
La Maison
Toronto, Canada
02.2018 - 04.2018
Education
Bachelor of Business Administration -
Laurentian University
Sudbury, ON01-2025
Customer Service Certificate -
Alison
12.2023
Diploma in Business Administration -
Collège Boréal
Sudbury, ON12.2022
Skills
- Bilingual Communication
- Customer Service
- Administrative Support
- Multitasking
- Data Entry
- Scheduling
- Problem Solving
- Microsoft Office (Word, Excel, PowerPoint)
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Bilingual Operator - Monitoring Station
AlarmForce (Bell Canada)
10.2024 - Current
Customer Service Agent
Foundever (Rogers Care)
08.2024 - 10.2024
Front Desk Administrative (Training by Spark Employment)
Super 8 Hotel
09.2023 - 10.2023
Sorter
Intelcom
05.2022 - 09.2022
Delivery Driver
12.2021 - 05.2022
Youth Leader
La Maison
02.2018 - 04.2018
Bachelor of Business Administration -
Laurentian University
Customer Service Certificate -
Alison
Diploma in Business Administration -
Collège Boréal