Mouna Majidi
Mississauga,ON
Summary
Professional Sales and costumers service professional with proven ability to drive business growth through strong sales initiative and excellent customer service.
Overview
15
15
years of professional experience
Work History
Shop Owner
Manager
09.2019 - 05.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Sales and Showroom In Charge
Layan Gallery
06.2016 - 07.2019
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining product knowledge and all other aspects of customer service
- Coordinate between the office management and showroom staff to be aware of all promotions and advertisements
- Gathering market and customer information
- Informing the sales staff on forthcoming product developments and discussing special promotions
- Checking quantities of goods on display in the showroom
- Sending the bills to the office in the end of the day
- Reviewing showroom sales performance, aiming to meet or exceed targets
- Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives
- Resolve customer complaints regarding sales and service
- Determine price schedules and discount rates
- Checking the store and following up the stock request
Senior Coordinator - Employees Relations
AMMROC
01.2015 - 04.2016
- Company Overview: AMMROC was formed in 2010 via a joint venture between Mubadala Aerospace, Sikorsky and Lockheed Martin, which delivers a wide range of aircraft maintenance and support services to the United Arab Emirates (UAE) Armed Forces and other military operators throughout the South Asia, Middle East and North Africa Region
- Managed leave of absence process
- Collected Leave of absence data and created reports
- Worked closely with department managers to ensure leave policies were being followed
- Assisted employee relations assistant manager with creating new leave policy
- Implemented QLIKVIEW SYSTEM for tracking vacation, attendance and sick-time resulting in more accurate record keeping
- Provided sound advice and high quality customer service and prompt resolution of inquiries and issues, Ensured our staff's problems are handled appropriately, escalating issues to the top management when necessary
- Responds to inquiries from TAWASUL-Chanel regarding policies, procedures and programs
- Facilitate induction for new joiner with On boarding Team
- Ensure implementation of the company's HR policies and procedures and administer the company's policy in accordance with UAE Labor Low
- Responsible for preparation of resignation letter, termination letter, salary letters and general correspondences
- Handling the Employee of the Month Ceremony
- AMMROC was formed in 2010 via a joint venture between Mubadala Aerospace, Sikorsky and Lockheed Martin, which delivers a wide range of aircraft maintenance and support services to the United Arab Emirates (UAE) Armed Forces and other military operators throughout the South Asia, Middle East and North Africa Region
Coordinator - Employees Relations
AMMROC
01.2014 - 03.2014
- Provided first-level support on compensation, benefits, payroll and employee relation issues
- Responsible for preparation of salaries certificates, emigration certificates, traffic certificates, and general correspondences
- Managed leave of absence process
- Collected Leave of absence data and created reports
- Worked closely with department managers to ensure leave policies were being followed
- Supported various customer service initiatives, improvements and enhancements to improve operational efficiency
- Ensure implementation of the company's HR policies and procedures and administer the Company's policy in accordance with UAE Labor Low
Receptionist - Secretary
Iso Slma
09.2009 - 10.2013
- Giving appointments
- Informing customers about the ready items
- Preparing documents for filing
- Making bills and settle it and collect payment
- Welcomes and assists customers and clientele
- Patiently answer all the queries of the guests and assist them in every way possible, so as to give the guests maximum customer satisfaction
- Handles correspondences in a professional, timely and appropriate manner at all times.
- Made copies, answered phones and performed other office duties as assigned.
Education
Diploma - Tourism And Hospitality
L.E.S.M.A
06-2008
Skills
- Microsoft Office
- Outlook
- Oracle
- Good organization with attention to details
- Qlikview System
- Tawasul
- Team work
- Problem solving Skills
- Ability to work well under pressure
- Lotus note
- Customer service background
Languages
Arabic
Native or Bilingual
English
Professional Working
French
Limited Working
Timeline
Shop Owner
Manager
09.2019 - 05.2024
Sales and Showroom In Charge
Layan Gallery
06.2016 - 07.2019
Senior Coordinator - Employees Relations
AMMROC
01.2015 - 04.2016
Coordinator - Employees Relations
AMMROC
01.2014 - 03.2014
Receptionist - Secretary
Iso Slma
09.2009 - 10.2013
Diploma - Tourism And Hospitality
L.E.S.M.A
Similar Profiles
Zaid KhanZaid Khan
Cafe Manager at ManagerCafe Manager at Manager
Shanae ManuelShanae Manuel
Spotlight at ManagerSpotlight at Manager
Jasmine RanieriJasmine Ranieri
KFC at ManagerKFC at Manager
Atreyee Ghosh DastidarAtreyee Ghosh Dastidar
HDFC Bank Ltd at ManagerHDFC Bank Ltd at Manager
Shehroze HussainShehroze Hussain
Crew Team Member at Churchill Meadows Community CentreCrew Team Member at Churchill Meadows Community Centre