Moumita Saha
London,ON
Summary
I am an enthusiastic and detail-oriented individual currently studying Occupational Health and Safety Management, driven by a passion for fostering safe and healthy work environments. My academic and internship journey has equipped me with a solid foundation in risk assessment, regulatory compliance, and effective safety practices. I thrive on collaborating with others and possess strong communication skills, which enable me to convey complex safety information clearly and effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Keyholder
Blackwell Supply Co.
06.2024 - Current
- Created a checklist for opening and closing tasks to ensure all procedures were consistently followed, which minimized errors and reduced the time spent on opening and closing tasks by 20%, allowing more focus on customer service.
- Initiated cross-training sessions for staff to ensure everyone was familiar with various roles, enabling better coverage during staff shortages, which resulted in a 30% decrease in downtime ensuring consistent service levels.
- I hold brief team hurdles from time to time, which led to a noticeable improvement in team dynamics, with employee satisfaction scores rising by 15%.
- I ensure store security by following safety protocols and procedures, responding to emergencies as needed, and educating other employees about health and safety procedures, leading to a 50% rise in awareness among employees.
- Mentored new employees in one-to-one sessions on product features, sales techniques, and company procedures to enhance overall team performance, which led to enhanced product and sales knowledge among new employees by 100%.
Customer Service Representative
Angelo's Italian Restaurant
08.2023 - 01.2024
- Developed a system to categorize inquiries based on urgency and complexity during the high foot count period during the day, which resulted in a 30% decrease in average response times, significantly improving customer satisfaction
- I trained myself with enhanced product knowledge, which resulted in faster service to the customer, which helped more during busier times.
- Used active listening techniques to understand the customer issues and recommended correct resolutions, which contributed to a 15% rise in customer satisfaction
- Maintained proper records of the products in stock and ordered low-stock products in advance to have everything available for the customers, resulting in less product waste by 20% and receiving appreciation from the manager
Care Coordinator (Internship)
Woodlands Hospital
06.2020 - 08.2020
- Conducted initial assessments of 80 to 100 patients' medical histories, needs, and preferences to develop personalized care plans.
- Participated in quality assurance initiatives to enhance care delivery processes, like conducting regular staff training on best practices and improving health and safety guidelines to help employees have a safe work environment.
- Developed and implemented health and safety policies and procedures, ensuring they are up-to-date and in alignment with local and federal regulations to help employees have a safe and healthy work environment.
- Led investigations into workplace accidents and near-misses, documenting findings and recommending corrective actions to prevent recurrence.
- Developed and maintained emergency response plans, coordinated drills, and ensured employees were trained in evacuation and emergency procedures.
- Acted as a liaison between patients, families, and healthcare providers to ensure clear communication and address any concerns or questions.
- Organized and coordinated necessary resources and services, including appointments, referrals, and follow-up care for the injured employees, and educated them about the safety guidelines.
- Provided education to patients and families about treatment options, procedures, and self-care strategies to empower them in their health journey.
- Responded to urgent patient needs and coordinated immediate care interventions when necessary to help in crisis management.
Care Coordinator (Internship)
AMRI Hospital
06.2019 - 08.2019
- Assessed patient needs and coordinated care plans with healthcare providers to ensure seamless care delivery, which helped thousands of patients get worry-free care.
- Managed and monitored patient transitions between various levels of care for hundreds of patients in a single day, including hospital discharge and follow-up appointments, assuring no compromise on the quality of service.
- Collaborated with physicians, nurses, social workers, and other healthcare professionals to develop and implement personalized care plans for the employees and create and maintain a great health and safety policy.
- Educated patients and their families on treatment options, medication management, and health resources available for them, which helped them with after-treatment care.
- Coordinated with insurance companies for pre-approvals, coverage verification, and claim submission for the patients to ensure that the treatment was seamless and worry-free.
- Ensured timely and accurate documentation of patient information and progress in electronic health records (EHR).
- Assisted all the patients in accessing community resources and support services to enhance recovery and well-being.
- Held a hospital-wide seminar to educate over 150 employees about the health and safety policy of the hospital and how to prevent or mitigate accidents or hazards.
Education
Diploma - Occupational Health And Safety Management
University of Western Ontario
London, ON08.2025
BBA - Hospital Management
NSHM College of Management And Technology
Kolkata, WB, India07.2021
Skills
- Health and Safety Policies
- Health and Safety Training
- Incident Investigation and Reporting
- Emergency Preparedness
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Interpersonal Skills
Languages Known:
English
Hindi
Bengali
Certification
- Improving Your Business Through a Culture of Health, edX: 2021/06/01
- G1 Driver's License: 2024/06/18 - 2025/06/19
Timeline
Retail Keyholder
Blackwell Supply Co.
06.2024 - Current
Customer Service Representative
Angelo's Italian Restaurant
08.2023 - 01.2024
Care Coordinator (Internship)
Woodlands Hospital
06.2020 - 08.2020
Care Coordinator (Internship)
AMRI Hospital
06.2019 - 08.2019
- Improving Your Business Through a Culture of Health, edX: 2021/06/01
- G1 Driver's License: 2024/06/18 - 2025/06/19
Diploma - Occupational Health And Safety Management
University of Western Ontario
BBA - Hospital Management
NSHM College of Management And Technology
Similar Profiles
Manpreet KaurManpreet Kaur
Assistant Manager/Recruiter at Boathouse/Blackwell Supply ChainAssistant Manager/Recruiter at Boathouse/Blackwell Supply Chain
Kevin MartinKevin Martin
Senior Cloud Engineer at Husch Blackwell LLPSenior Cloud Engineer at Husch Blackwell LLP
Rylee PrindleRylee Prindle
Orthodontic Assistant at Blackwell Nill & FrancoisOrthodontic Assistant at Blackwell Nill & Francois