Mouhammad Karkouri-Idrissi
Laval,QC
Summary
Detail-oriented and proactive professional with experience in fraud prevention, construction management, and customer service. Strong analytical skills with a proven ability to manage multiple projects, resolve conflicts, and support decision-making through data analysis. Adept at multitasking in fast-paced environments, with a solid background in vehicle maintenance and repair. Trilingual in English, French, and Arabic, with excellent communication and problem-solving abilities. Highly motivated, with a strong willingness to learn and contribute effectively to team success.
Overview
6
6
years of professional experience
Work History
Fraud Prevention Advisor
Mouvement Des Caisses Desjardins
08.2021 - 01.2022
- Handle incoming customer calls related to fraud, conducting investigations to identify and assess financial crime risks.
- Use multiple software programs simultaneously to effectively resolve customer issues, requiring advanced multitasking skills.
- Evaluate potential threats, record incidents, and manage cases according to standard operating procedures.
- Monitor and analyze data using detection systems to determine appropriate actions, supporting loss prevention and criminal prosecution efforts.
- Develop data analyses and reports to provide recommendations and support decision-making.
Construction Manager and Worker
Private Company
06.2020 - 09.2021
- Supervised a team of construction workers to maintain productivity and quality of work.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Assisted workers with manual tasks.
Summer Day Camp Counselor
Académie Culturelle De Laval
06.2016 - 08.2019
- Ensured the well-being of children during both indoor activities and outings.
- Resolved conflicts between children, as well as between parents and the administration.
- Planned the daily schedule, themes, and activities.
- Communicated important information to parents and responded to their needs.
Education
Bachelor of Engineering - Civil Engineering
Concordia University
Montreal, QC05.2026
College Diploma - Natural Sciences
Collège Montmorency
Laval, QC06.2021
Skills
- Analytical mindset
- Customer Service
- Call center experience
- Willingness to learn
- Good listener and communicator
- Motivated and engaged
- Product sales
- Problem-solving abilities
Languages
English
Arabic
French
Activities
- Volunteered with Héma-Québec (call center)
- Sports Enthusiast (Basketball, Soccer, Tennis, and Swimming)
Timeline
Fraud Prevention Advisor
Mouvement Des Caisses Desjardins
08.2021 - 01.2022
Construction Manager and Worker
Private Company
06.2020 - 09.2021
Summer Day Camp Counselor
Académie Culturelle De Laval
06.2016 - 08.2019
Bachelor of Engineering - Civil Engineering
Concordia University
College Diploma - Natural Sciences
Collège Montmorency
Similar Profiles
Diallo MohamedDiallo Mohamed
Conseiller financier at Fédération des Caisses DesjardinsConseiller financier at Fédération des Caisses Desjardins
Leila ToumiLeila Toumi
Programmer Analyst at Mouvement DesjardinsProgrammer Analyst at Mouvement Desjardins
Xhoana BejkoXhoana Bejko
Financial Advisor at Mouvement DesjardinsFinancial Advisor at Mouvement Desjardins