Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies And Interests
Professional Highlights
References
Technical Qualification And Training
Date Of Birth
Nationality
Passport Details - Passport Number
Permanent Address
Present Address
Contact Number
Personal Information
Languages
basketball
Timeline
Generic
Mouhammad Bitar

Mouhammad Bitar

Montreal,QC

Summary

A position that will utilize my experience in retail field, restaurants or with computers, while providing an opportunity for absolute exposure, challenge, professional development, to improve the difficult living conditions.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

17
17
years of professional experience

Work History

Computer Technician

Self-employeed
01.2018 - Current
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Linked computers to network and peripheral equipment.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Recovered critical information from data back ups to restore functionality.
  • Set up and maintained user accounts and client access.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Replaced defective components and parts on malfunctioning computers and office machines.

Sales Representative

Abed Tahan Home Appliances
08.2022 - 08.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.

Insurance Agent

Allianz SNA
01.2019 - 03.2020
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Obtained underwriting approval by completing application for coverage.
  • Managed over 50 customer calls per day.

Sales Representative

Abed Tahan Home Appliances
04.2017 - 10.2019
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.

Partnership Manager

Zahrat Al Romman
01.2015 - 12.2017
  • Facilitated strategy development and planned with cross-functional teams.
  • Enforced use of required processes and tools for partnership management.
  • Used MS Excel to analyze data and PowerPoint to share information with team members.
  • Joined business development meetings and supported market outreach plans to improve business development.
  • Developed annual account objectives and formalized client communications for communication of goals and plans.

Supervisor

Annab restaurant (sultanate oman)
01.2013 - 04.2015
  • Partner with Omani citizen
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Collected, arranged, and input information into database system.

Supervisor

Mayrig restaurant (Jeddah)
01.2011 - 11.2013
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Created and managed project plans, timelines and budgets
  • Monitored workflow to improve employee time management and increase productivity

Supervisor

Hotel Rana
01.2009 - 12.2011
  • Work as supervisor
  • Achieved results by working with staff to meet established targets
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts

Supervisor

Waves Mansoria
01.2007 - 12.2009
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Used cash registers and credit card machines to cash out customers
  • Bussed tables during busy periods to assist staff and quickly turn over tables
  • Trained new servers on restaurant policies and procedures

Education

Buissness Management

Lebanese International University
Lebanon

Skills

  • Daily Transactions Review
  • Complex Problem-Solving
  • Performance Tracking and Evaluations
  • Training and Development
  • Staff Discipline
  • Resolving Complaints
  • Employee Presentations
  • Performance Motivation
  • Supervising Employees

Accomplishments

  • Certificates and thanks letters
  • Received Certificates: Communication skills, from Center of Excellent Applied research and Training.
  • Certificate of Service, five Years’ Service with diferent Groups.
  • Employee of the month for Outstanding performance, Initiative and Hard work .

Hobbies And Interests

Reading, Traveling, Drawing.

Professional Highlights

  • Highly organized and dedicated, with a positive attitude.
  • Able to handle multiple assignments, project and work under pressure, highly motivated, result oriented and flexible.
  • Capable of working both independently and as a part of the team.
  • Well communication skills, both written and verbal.
  • Thrive on working in a challenging environment.

References

Will be available on request.

Technical Qualification And Training

  • Communication Skills form Center of Excellent Applied Research and Training.
  • Fundamental of Excellent Management training
  • Communication in the work place .
  • Safety and hygiene training
  • Emergency evacuation and first aid from various restaurants in the management of training.
  • Proficiency in the use of computer programs.
  • Knowledge of the rules and procedures for sales.
  • Knowledge of the foundations of Customer Service

Date Of Birth

02/19/86

Nationality

Lebanese

Passport Details - Passport Number

RL2688988

Permanent Address

BEQAA

Present Address

sultanate oman- muscat

Contact Number

+96891143135

Personal Information

  • Marital Status: Single
  • Date of Birth: 02/19/86
  • Nationality: Lebanese

Languages

English
Professional Working
French
Elementary
Arabic
Native or Bilingual

basketball

I played for a few years in a local team in my college American Universal School, as middle player. 

Timeline

Sales Representative

Abed Tahan Home Appliances
08.2022 - 08.2023

Insurance Agent

Allianz SNA
01.2019 - 03.2020

Computer Technician

Self-employeed
01.2018 - Current

Sales Representative

Abed Tahan Home Appliances
04.2017 - 10.2019

Partnership Manager

Zahrat Al Romman
01.2015 - 12.2017

Supervisor

Annab restaurant (sultanate oman)
01.2013 - 04.2015

Supervisor

Mayrig restaurant (Jeddah)
01.2011 - 11.2013

Supervisor

Hotel Rana
01.2009 - 12.2011

Supervisor

Waves Mansoria
01.2007 - 12.2009

Buissness Management

Lebanese International University
Mouhammad Bitar