Mouhamed Ezzejjaji
Gatineau,QC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, managing multiple priorities with a positive attitude and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Owner and Managing Director
Gatineau Swiss Watch Services Inc
08.2022 - Current
- Established foundational processes for business operations.
- Managing day-to-day business operations.
- Negotiating contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Introducing new methods, practices, and systems to reduce turnaround time.
Aftersales Admin Manager
Seddiqi Holding
01.2014 - 06.2022
- Accomplished multiple tasks within established time-frames.
- Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitoring and tracking department related KPI.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Manager/Customer Service
Seddiqi Holding, Dubai
01.2009 - 12.2013
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Collaborated with other departments to ensure seamless service delivery across all channels of communication.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Education
Attestation de spécialisation professionnelle (ASP) in Lancement d'une entreprise -
Centre de formation professionnelle Compétences Outaouais
Gatineau, QC01.2023
MBA - Business Administration
University of Wolverhampton
Wolverhampton, UK07.2018
Associate of Science - Business Administration
Emirates Collège For Management & Information Technology
Dubai, UAE04.2014
Skills
- Operations Management
- Team Leadership
- Client behavioral assessment and analysis
- Customer Relations and Conflict resolution
- Goal Setting and Quality Assurance
- Verbal and written communication
Languages
French
Professional Working
English
Full Professional
Arabic
Native or Bilingual
Timeline
Owner and Managing Director
Gatineau Swiss Watch Services Inc
08.2022 - Current
Aftersales Admin Manager
Seddiqi Holding
01.2014 - 06.2022
Assistant Manager/Customer Service
Seddiqi Holding, Dubai
01.2009 - 12.2013
Attestation de spécialisation professionnelle (ASP) in Lancement d'une entreprise -
Centre de formation professionnelle Compétences Outaouais
MBA - Business Administration
University of Wolverhampton
Associate of Science - Business Administration
Emirates Collège For Management & Information Technology
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