Mouhamed Dafer
16226 EQUINOX AVE, CHINO
Summary
Dynamic professional with a proven track record at Eagle Luxury Auto, excelling in customer relationship management and sales negotiation. Leveraged automotive knowledge to enhance customer satisfaction and drive sales growth. Strong team leadership and financial acumen contributed to operational success and improved service quality in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Licensed Used Car Dealer
Eagle Luxury Auto
Chino, CA
06.2015 - Current
- Assisted customers in vehicle selection, providing product knowledge and addressing inquiries.
- Conducted thorough market research to stay current on industry trends, competitor strategies, and emerging technologies within the used car sector.
- Increased customer satisfaction by providing personalized service and addressing individual needs in the used car buying process.
Lyft Driver (Part-Time)
Lyft And Uber
Chino, CA
01.2014 - Current
- Delivered exceptional customer service to ensure positive passenger experiences with an average of 5.0 star rating.
- Maintained vehicle cleanliness and safety standards before each trip.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Collected feedback from passengers to improve service quality continually.
General Manager
Travel Center of America (TA)
Ontario, CA
03.2009 - 07.2014
- Developed and implemented strategic initiatives to enhance store profitability and performance.
- Cultivated relationships with vendors to negotiate favorable terms and improve supply chain efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Arco Ampm
City Of Industry, CA
05.2003 - 02.2009
- Directed daily operations to ensure optimal efficiency and customer satisfaction.
- Oversaw inventory management processes to maintain stock levels and reduce waste.
- Mentored and trained management team, fostering leadership skills and operational knowledge.
- Coordinated staff scheduling to optimize labor resources while maintaining service standards.
Skills
- Customer Relationship Management
- Sales Negotiation
- Automotive Knowledge
- Strong negotiation
- Inventory Management
- Team Leadership
- Market Research
- Customer service
- Team collaboration
- Professional demeanor
- Financial acumen
- Goal setting
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Licensed Used Car Dealer
Eagle Luxury Auto
06.2015 - Current
Lyft Driver (Part-Time)
Lyft And Uber
01.2014 - Current
General Manager
Travel Center of America (TA)
03.2009 - 07.2014
General Manager
Arco Ampm
05.2003 - 02.2009